Sophia Bayona
Atlanta
Overview
6
6
years of professional experience
Work History
Enterprise Account Manager – Coca-Cola Account
Nolan Transportation Group, LLC
Atlanta
06.2025 - Current
- Serve as the primary strategic point of contact for the company’s largest enterprise account, Coca-Cola North America, responsible for retention, satisfaction, and account growth.
- Lead a team of account coordinators, acting as the primary escalation point for issue resolution and ensuring execution meets customer expectations.
- Conduct regular business reviews with stakeholders, presenting performance metrics, trends, and strategic recommendations.
- Partner cross-functionally with operations, sales, and leadership to ensure consistency across scheduling, tracking, margin protection, compliance, and service KPIs.
- Analyze operational performance and customer feedback to identify expansion opportunities and mitigate risk.
Supply Chain Account Manager
Marten Transport
Atlanta
12.2022 - 05.2025
- Managed a portfolio of customer accounts, focusing on relationship management, service consistency, and account retention.
- Collaborated closely with internal teams to support smooth customer transitions, ongoing account ownership, and service continuity.
- Identified opportunities to improve account performance through data analysis, proactive communication, and solution-based problem solving.
- Regularly reviewed KPIs and service metrics to ensure customer expectations were met and exceeded.
- Built trusted relationships with customers through reliability, transparency, and consultative support.
Office Support Specialist II
Northside Hospital
Atlanta
12.2021 - 12.2022
- Collaborated with the Revenue Cycle department to ensure patient data accuracy and compliance with internal policy, directly impacting billing completeness and reimbursement cycles.
- Entered and validated high-volume patient information with 99% accuracy; graded on compliance and documentation quality to meet internal audit standards.
- Coordinated across multiple administrative and clinical teams to support workflow continuity and timely patient processing.
- Communicated professionally with patients, providers, and internal departments to resolve inquiries, clarify requirements, and maintain service satisfaction.
- Managed sensitive information in a regulated environment requiring confidentiality, compliance, and strict process adherence.
Patient Account Representative
Georgia Perinatal Consultants
Atlanta
09.2019 - 12.2021
- Processed and maintained patient account information, ensuring accuracy and timely updates.
- Communicated with patients and insurance providers to resolve billing and account inquiries.
- Addressed account issues through clear communication and problem-solving to support positive patient experiences.
- Facilitated account resolution through structured communication and consistent follow-up.
Education
Bachelor of Science - Economics
Georgia State University
Atlanta, GASkills
- Strategic account ownership
- Customer retention and expansion
- Team leadership and management
- Cross-functional collaboration
- Issue management and resolution
- Operational process optimization
- KPI tracking and performance analysis
- Data-driven decision making
- Supply chain and logistics operations
Timeline
Enterprise Account Manager – Coca-Cola Account
Nolan Transportation Group, LLC
06.2025 - Current
Supply Chain Account Manager
Marten Transport
12.2022 - 05.2025
Office Support Specialist II
Northside Hospital
12.2021 - 12.2022
Patient Account Representative
Georgia Perinatal Consultants
09.2019 - 12.2021
Bachelor of Science - Economics
Georgia State University