Sophia Cadena
Atlanta,
Summary
Customer-focused and adaptable professional with experience in sales, high-volume customer interactions, and food service operations. Quick learner with strong initiative who thrives in fast-paced environments while maintaining accuracy, quality, and professionalism. Known for personalizing customer experiences, building positive relationships, solving problems efficiently, and contributing to team goals.
Overview
7
7
years of professional experience
Work History
Line Cook
PERC Coffeehouse
12.2024 - 01.2026
- Independently operated the kitchen during high-volume periods, maintaining speed, accuracy, and composure under pressure.
- Trained four new employees, demonstrating team leadership, empathy, and clear communication.
- Ensured positive guest experiences by supporting front-of-house when necessary.
Sales Representative
ABC Advertising Company
02.2024 - 08.2024
- Engaged 150-300 individuals daily, verifying identification, and adhering to company security procedures.
- Exceeded weekly sales quotas through upselling and add-on services.
- Delivered engaging presentations to potential clients, showcasing product value and benefits.
Front of House & Kitchen
Arepa Mia
12.2018 - 09.2023
- Managed front-of-house operations, to ensure smooth service and high customer satisfaction.
- Executed opening and closing procedures, including cash handling and inventory management.
- Resolved guest concerns with patience and empathy while focusing on solutions.
Skills
- Quick learning and adaptability
- Strong communication and active listening
- Initiative and accountability
- Team collaboration and leadership
- Goal-oriented individual
- Effective time management
- Strong attention to detail
- Sales techniques
Accomplishments
Varsity Wrestling - First female competitor at Grady High School, demonstrating discipline and perseverance.
Affiliations
Henry W. Grady High School - High School Diploma 2021
Timeline
Line Cook
PERC Coffeehouse
12.2024 - 01.2026
Sales Representative
ABC Advertising Company
02.2024 - 08.2024
Front of House & Kitchen
Arepa Mia
12.2018 - 09.2023