Sophia Castillo
Tucker
Summary
Dynamic professional with a passion for customer service and teamwork. I have strong organizational skills and the ability to multitask effectively, which drives operational success. Eager to gain experience in helping children while also making a positive impact on everyone I encounter. I am committed to fostering meaningful interactions and enhancing team collaboration for a brighter future.
Overview
2
2
years of professional experience
Work History
Team Member
Surcheros
Dahlonega, GA
02.2026 - Current
- Assisted in food preparation and assembly, ensuring high-quality standards.
- Provided excellent customer service, handling inquiries and resolving issues promptly.
- Maintained the cleanliness and organization of workstations, adhering to safety regulations.
- Collaborated with team members to meet daily operational goals efficiently.
- Stocked supplies and ingredients effectively, minimizing waste and optimizing inventory levels.
- Executed cash register operations accurately, processing transactions swiftly and correctly.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
Cashier
Ace Hardware
Tucker, GA
05.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers in locating merchandise and answering inquiries.
- Collaborated with team members to ensure smooth store operations.
- Managed inventory restocking to maintain product availability on shelves.
- Promoted ongoing sales and promotions to enhance customer engagement.
- Ensured the cleanliness and organization of the checkout area for optimal customer experience.
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged, and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Coordinated interactions with English and Spanish customers to ensure clarity and satisfaction.
Intern
Meadowcreek Elementary School Clinic
Norcross, GA
03.2024 - 03.2024
- Assisted clinic staff in optimizing daily operations and enhancing patient care services.
- Ensured a hygienic and orderly clinic environment to enhance patient experience.
- Provided emotional support and comfort to students during their visits to the clinic.
- Acquired knowledge of protocols for effective handling of medical supplies and equipment to ensure operational efficiency.
- Observed and documented patient interactions for follow-up purposes.
- Participated in educational sessions on health topics for students and staff.
- Developed skills in managing confidential student information responsibly.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
Bachelor of Science - Psychology
University of North Georgia
Dahlonega, GA05-2028
High School Diploma -
McClure Health Science High School
Duluth, GA05-2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible schedule
- Clear communication
- Quick learner
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Team Member
Surcheros
02.2026 - Current
Cashier
Ace Hardware
05.2025 - Current
Intern
Meadowcreek Elementary School Clinic
03.2024 - 03.2024
Bachelor of Science - Psychology
University of North Georgia
High School Diploma -
McClure Health Science High School