Summary
Overview
Work History
Education
Skills
Accomplishments
<Enter your own>
Certification
NOT GIVING UP
Languages
Timeline
Generic

Sophia Harris

Covington

Summary

Energetic and talented individual with a progressive attitude, seeking the Assistant Manager role. Expertise in inventory management, hospitality, housekeeping, budgeting, and retail operations. Strong leader and problem-solver committed to optimizing operations, reducing costs, and enhancing efficiency. Utilizes independent decision-making skills and sound judgment to drive company success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Manager

Tam
07.2009 - Current
  • Responsible for the management of a property (or group of properties) for a client and fulfilling the manager's obligations under the terms of the property's management agreement
  • Responsible for all lease administration duties
  • Monitor collections and coordinate default proceedings
  • Communication Proficiency (oral and written)
  • Problem Solving/Analysis
  • Leadership Skills
  • Accomplished multiple tasks within established timeframes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.


Assistant Manager

Express Employment
03.2015 - 02.2025
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Escalated major issues to/with all managers for immediate remediation.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Assistant Manager

Popeye's Global Service Center
01.2015 - 02.2024
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.
  • Developed strong communication and organizational skills through working on group projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated leadership skills in managing projects from concept to completion.

Education

Bachelor's degree - Human Resource Management

Ashford University
07.2014

High School Diploma -

Arlington Sr High
06-1999

Skills

  • Sales monitoring
  • Budget assistance
  • Recruiting and interviewing
  • Time management
  • Multitasking and organization0
  • Business development
  • Customer service
  • Employee supervision
  • Team leadership

Accomplishments

  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

<Enter your own>

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Certification

Achievement Of Goals

Not Giving Up

NOT GIVING UP

Life as we know can be extremely challenging with all the unexpsected up and downs. For me to still be here striving for what it is I desire is enough to be Certified.

Languages

English
Full Professional

Timeline

Assistant Manager

Express Employment
03.2015 - 02.2025

Assistant Manager

Popeye's Global Service Center
01.2015 - 02.2024

Assistant Manager

Tam
07.2009 - Current

High School Diploma -

Arlington Sr High

Bachelor's degree - Human Resource Management

Ashford University

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Sophia Harris