Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sophia Martin

Buford

Summary

Experienced with identifying new business opportunities and fostering client relationships. Utilizes strategic planning and negotiation skills to drive growth and meet company objectives. Track record of effective communication and collaboration to ensure sustained client satisfaction.

Overview

6
6
years of professional experience

Work History

Weyerhaeuser Business Development Representative

MarketSource
07.2024 - Current
  • Developed and maintained strong client relationships through effective communication and personalized service to drive business growth.
  • Conducted market research to identify new business opportunities and trends.
  • Collaborated with marketing team to align sales strategies with promotional campaigns.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Pro Sales Associate

The Home Depot Inc
11.2022 - 07.2024
  • Engaged with guests to understand and anticipate customer service needs.
  • Drove sales through customer relationship building and suggestive selling techniques.
  • Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities.
  • Demonstrated product knowledge to educate customers on features, benefits, and usage techniques.

Head Cashier

The Home Depot Inc
05.2021 - 11.2022
  • Supervised daily cash handling operations, ensuring accuracy and compliance with company policies.
  • Trained and mentored team members on POS systems and customer service best practices.
  • Managed inventory control processes, minimizing discrepancies and improving stock management efficiency.
  • Resolved customer inquiries and issues, enhancing overall shopping experience and satisfaction levels.

Cashier

The Home Depot Inc
03.2021 - 05.2021
  • Built and maintained positive working relationships with co-workers.
  • Delivered service excellence through all points of contact.
  • Provided efficient and courteous service to customers.
  • Partnered with security and loss prevention, minimizing shrink.
  • Collaborated with team members to ensure smooth store operations during peak hours.

Sales Representative

HP
09.2019 - 03.2020
  • Remained current on relevant product and industry information to provide up-to-date catalogs and services.
  • Adapted to and remained flexible in changing, fast-paced work environments
  • Worked with management teams to develop annual sales plans, goals and targets.
  • Engaged customers to understand needs and promote HP products effectively.
  • Demonstrated product features and benefits through persuasive presentations.

Education

Lanier High School
Sugar Hill, GA
05-2018

Skills

  • Salesforce
  • Relationship building
  • Product expertise
  • Customer service
  • Data entry
  • Conflict resolution
  • Adaptability and dependability
  • Team leadership
  • Training and coaching
  • Point of sale operation
  • Account management

Accomplishments

  • Generated over $1M in sales in 2023, exceeding performance targets and earning the Pro Champion Award for top-tier sales achievement and excellence in client engagement.
  • Supervised team of 15 staff members.

Timeline

Weyerhaeuser Business Development Representative

MarketSource
07.2024 - Current

Pro Sales Associate

The Home Depot Inc
11.2022 - 07.2024

Head Cashier

The Home Depot Inc
05.2021 - 11.2022

Cashier

The Home Depot Inc
03.2021 - 05.2021

Sales Representative

HP
09.2019 - 03.2020

Lanier High School

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Sophia Martin