Sophie McCreary
Brunswick,Georgia
Summary
Dynamic customer service professional with a proven track record at Golden Isles Olive Oil, excelling in team collaboration and effective time management. Recognized for enhancing guest satisfaction through proactive problem-solving and efficient reservation coordination. Detail-oriented and skilled in POS software, committed to creating welcoming environments and memorable experiences.
Overview
4
4
years of professional experience
Work History
Host
Golden Isles Olive Oil
01.2025 - Current
- Welcomed guests and managed seating arrangements to optimize flow and enhance customer experience.
- Coordinated with kitchen staff to ensure timely order delivery and accurate menu information.
- Trained new hosts in customer service standards, seating procedures, and reservation systems.
- Assisted in resolving guest concerns promptly to maintain satisfaction and loyalty.
- Monitored dining area for cleanliness and readiness, ensuring a welcoming environment for patrons.
- Implemented process improvements to streamline reservations and increase turnover efficiency.
- Collaborated with management on special events planning to enhance guest engagement opportunities.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Server
Live Oak Tavern
10.2024 - 11.2024
- Delivered exceptional customer service by efficiently managing orders and ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to streamline communication, enhancing overall dining experience for guests.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Assisted in inventory management processes, ensuring availability of supplies while minimizing waste levels.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Pool Attendant
Indian Hills Country Club
05.2022 - 08.2024
- Monitored pool area for safety compliance and cleanliness standards.
- Assisted guests with inquiries and provided exceptional customer service.
- Maintained inventory of supplies, reporting shortages to management promptly.
- Collaborated with team members to enhance guest experience during peak hours.
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Assisted in setting up and breaking down equipment for special events held at the pool area.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Monitored access to entry and exit points to avoid congregating.
Ice Cream Server
St Simons Sweets
08.2023 - 10.2023
- Delivered exceptional customer service in fast-paced ice cream shop environment.
- Prepared and served a variety of ice cream flavors and toppings to customers.
- Managed cash register, processed transactions accurately, and handled customer inquiries.
- Maintained cleanliness and organization of work area, ensuring compliance with health standards.
Grocery Stocker
Target
11.2021 - 01.2022
- Stocked shelves efficiently, ensuring product availability and organization.
- Maintained cleanliness and safety standards in the stockroom and sales floor.
- Assisted customers by locating products and providing information on store layout.
- Learned inventory management procedures to support product replenishment activities.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Education
Bachelor of Science - Psychology
College of Coastal Georgia
Brunswick, GA05-2027
George Walton Comprehensive High School
Marietta, GA05-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Professional appearance
- POS software
- Table assignment coordination
- Reservation coordination
- Patience and empathy
- Child supervision
- CPR training
- Childcare
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Host
Golden Isles Olive Oil
01.2025 - Current
Server
Live Oak Tavern
10.2024 - 11.2024
Ice Cream Server
St Simons Sweets
08.2023 - 10.2023
Pool Attendant
Indian Hills Country Club
05.2022 - 08.2024
Grocery Stocker
Target
11.2021 - 01.2022
Bachelor of Science - Psychology
College of Coastal Georgia
George Walton Comprehensive High School
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