Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Sorela Arroyo

EUHARLEE

Summary

I consider myself a highly driven individual seeking new challenges where I can fully use my abilities & skills for the success of the company or organization. Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Front Desk Medical Receptionist

Spencer Family Medicine
09.2023 - Current
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Completed clerical duties and tasks for clinic administration.
  • Maintained current and accurate medical records for patients.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Trained & orientated new employees using our NextGen Office software.

Front Desk Receptionist

Sandy Plains Chiropractic Clinic
07.2018 - 04.2021
  • Greeted guests at front desk; assisting & engaging in pleasant conversations while managing check-in & check out process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Collected credit card & debit card payments, processed transactions and updated relevant records.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Customer Service Representative

NCourt LLC
02.2013 - 09.2013
  • Assist & complete payment transactions: citations, court fines, probation payments, child support payment, utility bills, parking tickets, taxes, tag renewals & other government payments.
  • Answer incoming calls in a prompt & secure manner.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Merchandise Coordinator

TJ Maxx, TJX Companies
02.2009 - 12.2012
  • Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Trained new team members on company policies, procedures, and merchandising best practices.
  • Educated employees on new merchandise during seasonal workshops.
  • Collaborated with store managers to optimize product placement and enhance customer experience.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Monitored and replenished display inventory and restructured according to available stock.

Education

TESOL: Teaching English As A Second Language - Language Interpretation And Translation

Angloamericano Language School
Mexico City, Mexico

Skills

  • Customer service
  • Bilingual: English & Spanish
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Proficient in Next Gen Healthcare Software
  • Medical office administration

Accomplishments

Awarded 2 times: Employee Quarter of the Year.

Certification

CPR & First Aid Certification

Interests

  • Outdoor Recreation
  • Playing Sports
  • Hiking
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Reading

Timeline

Front Desk Medical Receptionist

Spencer Family Medicine
09.2023 - Current

Front Desk Receptionist

Sandy Plains Chiropractic Clinic
07.2018 - 04.2021

Customer Service Representative

NCourt LLC
02.2013 - 09.2013

Merchandise Coordinator

TJ Maxx, TJX Companies
02.2009 - 12.2012

TESOL: Teaching English As A Second Language - Language Interpretation And Translation

Angloamericano Language School

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Sorela Arroyo