Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Soroya Patton

Atlanta

Summary

Professional Client Service Specialist with robust experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and results-driven mindset.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Service Representative

RemX Staffing
11.2024 - Current
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.

Customer Service Specialist

Park 'N Fly Corporate
09.2021 - 04.2024
  • Establishes and maintains a seamless and efficient daily routine to deliver exceptional customer service by promptly and professionally addressing customer concerns
  • Ensures a proactive approach to customer needs and commitment to superior customer experience
  • Takes a meticulous approach to overseeing the activation process, ensuring accuracy in account management and the integrity of financial transactions
  • Delivers exceptional service to new and long-standing customers by addressing specific concerns and providing tailored solutions in a calm and friendly manner

Front Desk Agent

Hampton Inn
11.2018 - 08.2021
  • Contributed to a seamlessly coordinated operational workflow, enhancing overall efficiency and effectiveness in daily processes
  • Maintained a focus on general safety, health, and cleanliness standards throughout day-to-day operations
  • Responded to customer inquiries and directed calls to the appropriate staff members
  • Greeted guests warmly and facilitated the processing of guest and group reservations, overseeing the entire spectrum from initial bookings to check-ins, adjustments, and check-outs
  • Implemented innovative solutions by resolving immediate concerns and contributing to improved customer relations, fostering long-term loyalty

Education

Graduate Certificate - Hospital Administration

Housatonic Community College
05-2005

Skills

  • Financial record management
  • CRM system updates
  • Customer support
  • Payment processing
  • System documentation
  • Outbound calling
  • Complaint handling
  • CRM System proficiency
  • IT Technical support
  • Comprehensive report development
  • Analytical problem-solving
  • Zendesk
  • Transaction Management
  • POS System

Certification

  • Email Communication, 2010
  • Professional English Emails
  • Advanced Microsoft Word
  • Microsoft Excel - Excel from Beginner to Advanced
  • Complete PowerPoint Megacourse: Beginner to Expert
  • Master Microsoft Outlook - Outlook from Beginner to Advanced
  • Microsoft Excel: Business Intelligence w/ Power Query & DAX

References

References available upon request.

Timeline

Client Service Representative

RemX Staffing
11.2024 - Current

Customer Service Specialist

Park 'N Fly Corporate
09.2021 - 04.2024

Front Desk Agent

Hampton Inn
11.2018 - 08.2021

Graduate Certificate - Hospital Administration

Housatonic Community College

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Soroya Patton