Soroya Patton
RemX Staffing
Atlanta
1
Certification
7
years of professional experience
Professional with a strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative a collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Work History
Customer Service Agent
2 Years 5 Months- Assisted customers with inquiries regarding products and services via phone, email, and chat to enhance customer experience.
- Assisted customers with product and service inquiries via phone, email, and chat, ensuring a positive customer experience.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Coordinated travel arrangements for flights, accommodations, and transportation, meeting customer needs effectively.
- Utilized booking systems to process reservations and confirm travel details.
- Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
- Researched availability of airfare and hotel rooms using reservation systems.
- Documented customer interactions in CRM system, maintaining accurate and timely records for improved service continuity.
- Navigated account, payment, and transaction issues using CRM and ticketing systems to deliver consistent service.
- Resolved complex customer inquiries across phone, email, and chat, maintaining accurate case documentation and prompt follow-up.
Customer Support Specialist
2 Years 3 Months- Responded to customer emails and phone calls, ensuring prompt and professional communication to enhance customer satisfaction.
- Resolved escalated issues by coordinating with departments, ensuring timely and effective solutions.
- Utilized CRM software to effectively track support tickets, streamlining follow-up and resolution processes.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Trained new staff on customer support protocols and tools.
- Analyzed customer complaints and service trends to identify and resolve systematic issues, enhancing overall service quality.
- Collaborated with departments such as sales or marketing to address complex customer issues, improving resolution speed.
- Prepared daily activity reports to summarize customer support activities, providing actionable insights for team performance.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Front Desk Agent
2 Years 8 Months- Facilitated smooth check-in and check-out for guests, contributing to overall guest experience.
- Managed reservations through hotel management software, ensuring accuracy and efficiency.
- Coordinated reservation schedules for optimal guest accommodation. for groups and special events.
- Documented guest feedback and escalated issues to management for timely resolution.
- Resolved guest concerns promptly, delivering courteous service and supporting positive stay experiences.
- Processed check-ins and checkouts, verifying reservations and guest details in property management system.
Education
High School Diploma
Skills
Customer service and support
Effective communication
Microsoft Excel proficiency
CRM management
Live chat support
Zendesk expertise
Amadeus software knowledge
Remote office capabilities
Technical troubleshooting
Complaint resolution
Call center experience
30 WPM typing speed
Certification
Certified Nursing Assistant
Education and Training
other
Timeline
Customer Service Agent
RemX Staffing
02.2024 - 07.2026Read More
Customer Support Specialist
Park N Fly
11.2021 - 02.2024Read More
Front Desk Agent
Hampton Inn By Hilton
01.2019 - 09.2021Read More
Warren Harding High School
High School Diploma
Read More