Summary
Overview
Work History
Education
Skills
Timeline
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Sorraya Lynne Phillps

2019 Ayla Drive

Summary

Dynamic and detail-oriented professional with a proven track record at Federal Express, excelling in customer service and problem-solving. Recognized for enhancing delivery efficiency through GPS navigation and fostering strong client relationships. Committed to maintaining high standards of accuracy and safety while working independently in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Courier

Federal Express
05.2021 - Current
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Followed company policies and procedures during shift.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.

Cashier

Circle K
01.2025 - 06.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Courier/ Bc Manager

Fed Ex Ground
05.2017 - 05.2021
  • Utilized GPS navigation systems to navigate faster routes.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Contacted customers to confirm delivery details and locations.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.

Package Handler

UPS
10.2017 - 11.2018
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.

Cashier

Walmart
10.2017 - 04.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.

Behavior Technician

Bancroft
09.2016 - 09.2017
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Monitored client progress to provide continued guidance and consistent feedback to families.
  • Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.

Education

Real-estate -

Barney Fletcher School Inc
Atlanta, GA

Cosmetology License -

Empire Beauty School
Allentown, PA

High School Diploma -

Penn Foster Career School
Scranton, PA

Associate of Business Administration -

Atlanta Job Corps
Atlanta, GA

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service

Timeline

Cashier

Circle K
01.2025 - 06.2025

Courier

Federal Express
05.2021 - Current

Package Handler

UPS
10.2017 - 11.2018

Cashier

Walmart
10.2017 - 04.2018

Courier/ Bc Manager

Fed Ex Ground
05.2017 - 05.2021

Behavior Technician

Bancroft
09.2016 - 09.2017

Real-estate -

Barney Fletcher School Inc

Cosmetology License -

Empire Beauty School

High School Diploma -

Penn Foster Career School

Associate of Business Administration -

Atlanta Job Corps

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Sorraya Lynne Phillps