Sosie Randall
Athens
Summary
Retail and customer service professional with over 2 years of experience delivering exceptional customer service and driving customer satisfaction. Leverages a strong academic foundation in psychology and sociology to understand customer behavior and improve in-store interactions. Proven ability to contribute to high-performing retail teams and enhance workplace dynamics, supporting measurable improvements in sales and customer engagement.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Athens, Georgia
04.2026 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Promoted additional items with beverages, increasing store sales.
- Helped management keep adequate supply on hand by notifying of shortages.
- Used POS system to accurately enter orders and process payments.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Senior Brand Ambassador
American Eagle Outfitters, Inc
Athens
01.2024 - 08.2024
- Engaged customers by promoting brand values and product features.
- Collaborated with team members to improve customer interaction strategies.
- Developed training materials for new employees on company policies and procedures.
- Trained new brand ambassadors, sharing best practices and brand values.
- Provided product training sessions to sales staff on new products or services.
- Promoted positive company image through superior customer service experiences.
- Employed basic selling techniques to engage with customers.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Provided exceptional customer service to enhance brand reputation.
- Cleaned and organized spaces to maintain neat promotional spaces.
Brand Ambassador
American Eagle Outfitters, Inc
Athens
09.2022 - 01.2024
- Engaged customers through product knowledge and brand storytelling.
- Assisted in visual merchandising to enhance store presentation and appeal.
- Collaborated with team members to create a positive shopping experience.
- Managed cash register operations during peak hours efficiently.
- Maintained cleanliness and organization of store displays and merchandise.
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Maintained a professional appearance and demeanor that reflects the brand's image.
Education
Bachelor of Science - Psycology
University of Georgia
GA05-2026
Bachelor of Arts - Sociology
University of Georgia
GA05-2026
High School Diploma -
Nathanael Greene Academy
Greensboro, GA05-2022
Some College (No Degree) - Interdisciplinary Studies
Athens Technical College
Athens, GASkills
- Customer service
- Team collaboration
- Employee training
- Visual merchandising
- Time management
- Strong leadership
- Exceptional communication
- Customer relationship building
- Goal-oriented mindset
- Customer engagement
- Adaptable personality
- Professionalism
- Up-selling
- POS system operation
- Problem-solving
- Espresso machine operations
- Excellent math skills
- Speedy and efficient
- Safe food handling practices
- Product displays
- Safe food handling
- Attention to detail
- Beverage preparation
- Friendly and outgoing
Timeline
Barista
Starbucks
04.2026 - Current
Senior Brand Ambassador
American Eagle Outfitters, Inc
01.2024 - 08.2024
Brand Ambassador
American Eagle Outfitters, Inc
09.2022 - 01.2024
Bachelor of Science - Psycology
University of Georgia
Bachelor of Arts - Sociology
University of Georgia
High School Diploma -
Nathanael Greene Academy
Some College (No Degree) - Interdisciplinary Studies
Athens Technical College