Sosie Randall
Athens
Summary
Retail professional with 2 years of experience delivering exceptional customer service and driving customer satisfaction. Leverages a strong academic foundation in psychology and sociology to understand customer behavior and improve in-store interactions. Proven ability to contribute to high-performing retail teams and enhance workplace dynamics, supporting measurable improvements in sales and customer engagement.
Overview
2
2
years of professional experience
Work History
Senior Brand Ambassador
American Eagle Outfitters, Inc
Athens
01.2024 - 08.2024
- Engaged customers by promoting brand values and product features.
- Collaborated with team members to improve customer interaction strategies.
- Developed training materials for new employees on company policies and procedures.
- Trained new brand ambassadors, sharing best practices and brand values.
- Provided product training sessions to sales staff on new products or services.
- Promoted positive company image through superior customer service experiences.
- Employed basic selling techniques to engage with customers.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Provided exceptional customer service to enhance brand reputation.
- Cleaned and organized spaces to maintain neat promotional spaces.
Brand Ambassador
American Eagle Outfitters, Inc
Athens
09.2022 - 01.2024
- Engaged customers through product knowledge and brand storytelling.
- Assisted in visual merchandising to enhance store presentation and appeal.
- Collaborated with team members to create a positive shopping experience.
- Managed cash register operations during peak hours efficiently.
- Maintained cleanliness and organization of store displays and merchandise.
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Maintained a professional appearance and demeanor that reflects the brand's image.
Education
Bachelor of Science - Psycology
University of Georgia
GA05-2026
Bachelor of Arts - Sociology
University of Georgia
GA05-2026
High School Diploma -
Nathanael Greene Academy
Greensboro, GA05-2022
Some College (No Degree) - Interdisciplinary Studies
Athens Technical College
Athens, GASkills
- Customer service
- Team collaboration
- Employee training
- Visual merchandising
- Time management
- Strong leadership
- Exceptional communication
- Customer relationship building
- Goal-oriented mindset
- Customer engagement
- Adaptable personality
- Professionalism
Timeline
Senior Brand Ambassador
American Eagle Outfitters, Inc
01.2024 - 08.2024
Brand Ambassador
American Eagle Outfitters, Inc
09.2022 - 01.2024
Bachelor of Science - Psycology
University of Georgia
Bachelor of Arts - Sociology
University of Georgia
High School Diploma -
Nathanael Greene Academy
Some College (No Degree) - Interdisciplinary Studies
Athens Technical College