Spring Sherman
Silver Creek
Summary
Dynamic professional with extensive experience in customer service, education management, and call center operations. Known for exceptional accuracy, reliability, and ability to excel in high-volume environments. Possesses strong organizational and communication skills suited for virtual roles that promote collaboration and efficiency. Dedicated to achieving outstanding results while improving team performance and customer satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Center Director
Sylvan Learning Center
Rome, GA
04.2000 - Current
- Oversee daily operations, scheduling, and workflow to ensure high-quality service delivery.
- Serve as primary contact for parents, students, and staff.
- Manage billing, enrollment, recordkeeping, and customer accounts.
- Coordinate academic programs and tutoring schedules.
- Lead marketing strategies, sales efforts, and long-term contract management.
- Train, supervise, and schedule staff.
- Ensure compliance with company standards and reporting requirements.
- Monitor performance metrics and implement improvements.
Owner / Call Center Lead
Admissions Annex of Atlanta
Atlanta
01.2004 - 01.2017
- Managed high-volume inbound and outbound calls supporting 20 Sylvan Centers.
- Acted as communication hub between directors, staff, and families.
- Supported scheduling, enrollment, and customer inquiries across multiple regions.
- Maintained detailed call logs, records, and performance reporting.
- Led marketing outreach, lead follow-up, and customer engagement.
- Trained and supervised call center staff.
Education
High School Diploma -
Rockmart High School
Rockmart, GA01-1992
Skills
- Administrative & Operations
- Calendar & schedule management
- Data entry & recordkeeping
- Document preparation
- Billing & account management
- Workflow coordination
- Multi-location support
- Communication & Customer Service
- High-volume phone & email communication
- Client support & follow-up
- Conflict resolution
- Relationship building
- Sales & Marketing
- Lead follow-up
- Customer outreach
- Enrollment support
- Contract management
- Technical Skills
- Microsoft Office Suite
- Google Workspace
- CRM platforms
- Call center systems
- Digital scheduling tools
- Industry Knowledge
- Life Insurance
- Health Insurance
- Trusts
- Education & tutoring operations
Certification
- Licensed Life Insurance Agent
- Licensed Health Insurance Agent
- Trusts & Estate Planning Training
- Customer Service & Communication Training
- Administrative Operations & Leadership Training
Timeline
Owner / Call Center Lead
Admissions Annex of Atlanta
01.2004 - 01.2017
Center Director
Sylvan Learning Center
04.2000 - Current
High School Diploma -
Rockmart High School