SREENATH MURALI
Atlanta
Summary
Results-driven hospitality professional with over 9 years of experience in customer service, hotel operations, and team leadership. Highly organized and detail-oriented with proven success coordinating multiple departments, managing group reservations, supporting sales initiatives, and building strong client relationships. Skilled in administrative support, communication, problem-solving, and Microsoft Office, with the ability to manage multiple priorities in a fast-paced environment. Eager to leverage operational expertise and exceptional customer service skills in a Sales Coordinator role.
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor
Sonesta Airport Hotel North
Atlanta
2026.01 - Current
- Led a team of front desk agents at a busy airport hotel, ensuring exceptional guest service and efficient check-in/check-out processes.
- Managed daily front desk operations, including reservations, guest inquiries, and conflict resolution, maintaining high satisfaction ratings.
- Monitored and analyzed guest feedback to identify service improvement opportunities and implement corrective actions effectively.
- Coordinated with housekeeping and maintenance departments to guarantee timely room readiness and address guest requests promptly.
- Supervised cash handling and billing procedures, ensuring accuracy and compliance with hotel financial policies.
- Collaborated with management to develop and enforce front desk policies that enhanced operational efficiency and guest experience.
- Streamlined daily operations by implementing efficient procedures for handling guest requests. to enhance guest satisfaction and service efficiency.
- Mentored staff in best customer service practices to enhance team performance. in customer service best practices, improving team performance.
- Implement cost control measures reducing expenses without compromising quality.
- Coordinated training programs to ensure staff compliance with hotel standards and procedures. ensuring compliance with standards and procedures.
- Develop and maintain strong vendor relationships optimizing supply chain processes.
Assistant General Manager
Wyndham Garden Hotel
Atlanta
2023.01 - 2025.12
- Led front desk operations at Howard Johnson Atlanta Airport, enhancing guest satisfaction through efficient check-in and check-out processes.
- Supervised and trained a team of front desk staff to deliver exceptional customer service and maintain high operational standards.
- Implemented streamlined reservation and billing procedures, reducing wait times and increasing accuracy in guest transactions.
- Utilized property management systems to optimize room inventory and maximize occupancy rates during peak seasons.
- Coordinated with sales and marketing teams to promote hotel services and special offers, contributing to revenue growth and brand loyalty.
Front Desk Manager
Howard Johnson
Atlanta
2020.03 - 2023.01
- Delivered exceptional guest service ensuring satisfaction and loyalty through personalized interactions.
- Coordinated check-in and check-out processes streamlining operations efficiently.
- Assisted in resolving guest complaints promptly enhancing experience and retention.
- Collaborated with teams to maintain standards and address guest needs effectively.
- Managed booking inquiries ensuring accurate and consistent information provision.
Guest Experience Associate
Renaissance Concourse Atlanta Airport Hotel
Atlanta
2019.03 - 2020.03
- Managed reservations using property management system enhancing guest experience.
- Resolved customer inquiries and complaints fostering positive guest relationships.
- Developed training materials improving team efficiency.
- Led initiatives streamlining communication enhancing service delivery.
- Handled billing and informed clients of essential travel information.
Reservations Agent
Four Seasons Hotels and Resorts
Mumbai
2017.06 - 2019.01
- Managed front desk operations ensuring seamless guest check-in and check-out.
- Collaborated with departments ensuring smooth communication and service delivery.
- Greeted guests warmly providing seamless registration setting enjoyable stay tone.
- Managed reservation system accurately inputting bookings and managing changes.
- Developed strong customer relationships leading to repeat business and referrals.
Front Office Associate, Food & Beverage Service
Meydan Hotels
Dubai
2017.03 - 2017.03
- Greeted guests and provided exceptional customer service at front desk.
- Managed check-in and check-out processes efficiently for hotel guests.
- Coordinated room reservations using hotel management software.
- Handled guest inquiries and resolved issues promptly and professionally.
- Collaborated with housekeeping to ensure room readiness for arrivals.
Industrial Trainee
Hilton International Hotel
Mumbai
2016.05 - 2016.09
- Completed training in core departments gaining practical hospitality skills.
- Counted raw materials supporting inventory cycle counts.
- Reviewed and corrected data reorganizing files efficiently.
- Communicated with multidisciplinary team to develop practical skills.
Education
B.SC. - HOTEL MANAGEMENT
Anjuman-Islam Institute of Hotel Management
MumbaiH.S.C -
Raval College of International Studies
S.S.C -
S. T Mary's High School
Skills
- Customer service management
- Operations coordination
- Conflict resolution
- Team leadership
- Staff training and development
- Budget and cost control
- Guest relations
- Communication
- Multitasking
Languages
- English, Native
- Hindi, Native
- Malayalam, Native
- Marathi, Native
Timeline
Front Desk Supervisor
Sonesta Airport Hotel North
2026.01 - Current
Assistant General Manager
Wyndham Garden Hotel
2023.01 - 2025.12
Front Desk Manager
Howard Johnson
2020.03 - 2023.01
Guest Experience Associate
Renaissance Concourse Atlanta Airport Hotel
2019.03 - 2020.03
Reservations Agent
Four Seasons Hotels and Resorts
2017.06 - 2019.01
Front Office Associate, Food & Beverage Service
Meydan Hotels
2017.03 - 2017.03
Industrial Trainee
Hilton International Hotel
2016.05 - 2016.09
B.SC. - HOTEL MANAGEMENT
Anjuman-Islam Institute of Hotel Management
H.S.C -
Raval College of International Studies
S.S.C -
S. T Mary's High School