Stacey Andrews
Bethlehem,GA
Summary
Experienced Front Office Manager with a strong focus on exceptional customer service, efficient office management, and comprehensive administrative support. Demonstrates professionalism and tact in all interactions to consistently enhance satisfaction and retention levels. Proficient in managing vendor and service provider relationships, ensuring seamless operations while maintaining meticulous records.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Blue Sky Logistics
07.2024 - Current
- Managed end-to-end logistics operations for a high-volume distribution center, coordinating the movement of XX shipments per day
- Developed and implemented efficient transportation plans to optimize delivery routes, resulting in a XX% reduction in fuel costs
- Collaborated with cross-functional teams including warehouse staff, suppliers, and carriers to resolve any logistical issues or delays
- Negotiated contracts with transportation providers to secure competitive rates while maintaining service level agreements
- Maintained accurate records of all inbound and outbound shipments, tracking progress from origin to destination using industry-specific software systems
- Closely monitored carrier performance metrics such as transit time adherence, claims ratio, and driver compliance to identify areas for improvement
- Served as the main point of contact for customers regarding shipping inquiries or concerns; promptly resolved issues to maintain high levels of customer satisfaction
- Managed relationships with third-party logistics providers (3PLs), ensuring adherence to service level agreements and cost efficiency targets
Office Manager
Hardrock HDDP
11.2022 - 07.2024
- Coordinate office activities and operations to secure efficiency and compliance to company policies, Manage agendas/travel arrangements/appointments
- Manage phone calls and correspondence, Support budgeting, Accounts payable, Accounts receivable, invoicing and bookkeeping procedures, Purchasing, Create and update records and databases with personnel, financial and other data, Tracking & ordering of office supplies
- Submit timely reports and prepare presentations/proposals as assigned, Plan any Expo/convention presence and all details included
- Coordinated arranging travel for over 50 domestic business trips annually, including but not limited to booking flights and accommodations, resulting in a 20% reduction in travel costs and improved trip efficiency
- Directed efficient office operations by organizing maintenance companies for daily facility upkeep, achieving a 15% cost reduction over a 12-month period using project management software
- Streamlined office operations by implementing a digital filing system, reducing retrieval times by 50% and increasing overall office productivity using Microsoft Office Suite and project management tools
Front Office Administration
R & B Metal Structures
06.2020 - 11.2022
- Displayed strong communication and interpersonal skills while visiting clients, jobsites and consultant offices to support project and business development needs.
- Supervised facilities and maintained office health, safety and compliance documentation, postings and procedures.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Implemented process improvements to automate office operations.
- Minimized expense control through optimal use of office and front-end supplies.
- Worked on risk-based thematic or front-to-back audits from planning to reporting.
- Performed financial administration for over 25 company accounts.
Data Entry
Mauser Packaging Solutions
03.2020 - 04.2020
- Inventory control & ordering stock
- Communication with customer regarding their orders
- Laid off due to Covid two weeks into assignment
Administrative Assistant
Nvision global
09.2019 - 02.2020
- Accounts Payable/Accounts Receivable, Multi line phone system, Payment notification, Microsoft Outlook/Excel, Reception duties
- Developed an efficient email management system that reduced response time by 35% and increased client satisfaction by 20%, utilizing Microsoft Outlook and automated sorting tools over a period of six months
- Developed streamlined procedures for answering telephone calls, reducing response time by 20% and enhancing customer satisfaction through the implementation of advanced call-routing systems
Senior Stylist
MAC SALON AND SPA
01.2017 - 05.2019
- Provide a thorough consultation regarding their desires
- Ask appropriate questions to narrow down any trouble shooting needing to be done
- Execute appropriate finished result from consultation with color and cut
- Maintain the highest level of customer service to complete an excellent experience
- Developed training programs and provided general support to a team of 12 junior stylists, resulting in a 20% increase in client satisfaction ratings over a 6-month period
Substitute Teacher
PAULDING COUNTY SCHOOL
01.2016 - 01.2018
- Implementing existing lesson plans, overseeing classroom activities, assigning homework, following the full-time teacher's instructions, and grading tests
Salon Coordinator/senior Stylist
PANOSH SALON
01.2012 - 01.2014
- Configure all book keeping, banking and budgeting
- Establish scheduling formats, marketing and advertising
- Inventory control, ordering and receiving
- Hiring, training and/or firing of all employees
- Traditional stylist duties while on the floor
- Led efficient scheduling of meetings and appointments using SalonBiz software, maximizing stylist productivity by 25% over a 6-month period and ensuring optimal client satisfaction through precise time management
Salon Coordinator/senior Stylist
AVANTI COLOR SALON
01.2004 - 01.2012
- Configure all book keeping, banking and budgeting
- Establish scheduling formats, marketing and advertising
- Inventory control, ordering and receiving
- Hiring, training and/or firing of all employees
- Traditional stylist duties while on the floor
- Processed and tracked client bills through a specialized salon management software, ensuring a 98% on-time payment rate and reducing outstanding balances by 15% over a 12-month period
- Developed and maintained accurate filing systems for client records, ensuring quick access and retrieval of data, resulting in a 20% reduction in administrative time
Education
Master Barber - Cosmetology
Roffler-Moler Hairstyling College
Marietta, GAHigh school diploma -
North Cobb High School
Kennesaw, GASkills
- Clerical Experience
- Order data entry
- NetSuite
- Customer service skills
- Bookkeeping assistance
- Microsoft office usage
- Logistics processes planning
- Accounts receivable and payable
- Budgeting and financial management
- Strategic event planning
- Office management
- Netsuite ERP
Certification
Driver's License
Timeline
Logistics Coordinator
Blue Sky Logistics
07.2024 - Current
Office Manager
Hardrock HDDP
11.2022 - 07.2024
Front Office Administration
R & B Metal Structures
06.2020 - 11.2022
Data Entry
Mauser Packaging Solutions
03.2020 - 04.2020
Administrative Assistant
Nvision global
09.2019 - 02.2020
Senior Stylist
MAC SALON AND SPA
01.2017 - 05.2019
Substitute Teacher
PAULDING COUNTY SCHOOL
01.2016 - 01.2018
Salon Coordinator/senior Stylist
PANOSH SALON
01.2012 - 01.2014
Salon Coordinator/senior Stylist
AVANTI COLOR SALON
01.2004 - 01.2012
Master Barber - Cosmetology
Roffler-Moler Hairstyling College
High school diploma -
North Cobb High School
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