Summary
Overview
Work History
Education
Skills
Timeline
Generic

STACEY GHOLAR

Smyrna

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

19
19
years of professional experience

Work History

Customer Experience Specialist - Seasonal

Christmas Lights Etc.
Alpharetta
10.2024 - 12.2024
  • Delivered exceptional customer service by answering inbound calls, addressing inquiries about Christmas lights, holiday décor, and yard items, and resolving customer concerns
  • Made outbound calls to follow up on customer inquiries, resolve issues, and ensure timely delivery of orders, maintaining a 95% customer satisfaction rate
  • Handled a high volume of calls during peak holiday seasons, demonstrating excellent multitasking and time-management skills to meet customer needs efficiently
  • Guided customers through complex issues such as product troubleshooting, returns, and exchanges, ensuring a seamless experience and fostering brand loyalty
  • Maintained detailed records of customer interactions and transactions using CRM software, contributing to accurate reporting and enhanced customer insights

Project & Social Media Manager - Contract

Dr. Jameelah Gater
Atlanta
09.2023 - 09.2024
  • Monitored patient feedback, collaborating with leadership to implement best practices that enhanced customer satisfaction
  • Served as a key liaison between patients, families, and healthcare staff, ensuring seamless communication and positive experiences
  • Conducted regular patient follow-ups, addressing concerns and ensuring timely resolutions to improve engagement and trust
  • Managed social media inquiries and direct patient communication, ensuring accurate and timely responses to service-related questions
  • Handled inbound phone calls from prospective patients, answering questions, addressing concerns, and successfully upselling supplements for weight loss programs
  • Created engaging content and interactive campaigns, achieving a 30% rise in social media engagement

Project Management

Jacob's Eye Marketing Agency
Atlanta
02.2019 - 12.2022
  • Traveled to various cities, coordinating event setups featuring a virtual reality van and interactive activities to promote the Air National Guard
  • Boosted engagement rate by 50%
  • Managed the 'Text411' campaign for Fulton County Schools, improving student participation
  • Coordinated the Georgia Seafood Festival, attracting 8,000 attendees and generating $100,000 in revenue
  • Streamlined project workflows, reducing completion time across multiple campaigns

Project Manager - Contract

Q Parker Legacy Foundation
Atlanta
06.2018 - 01.2019
  • Partnered with the City of Atlanta food program, providing free meals to over 1,000 families
  • Coordinated two annual fundraising events, raising $50,000 for community programs
  • Expanded participation in the Brother's United summer camp from 50 to 100 kids in one year
  • Improved team collaboration by establishing effective communication channels and workflows
  • Oversaw the allocation of resources for multiple projects, ensuring timely and cost-effective completion

Associate Producer

The Rickey Smiley Morning Show
Atlanta
02.2012 - 06.2018
  • Provided essential production support to the Executive Producer and production team of eight members, overseeing one junior production assistant and three interns
  • Assisted in content development, researching topics and drafting scripts to drive audience engagement
  • Edited audio content for distribution to national syndicated markets
  • Organized public-facing events, creating interactive experiences that enhanced brand reputation
  • Acted as the point of contact for audience engagement, ensuring a positive listener experience

Marketing Manager

Turks & Caicos Island Tourist Board
02.2006 - 06.2011
  • Promoted the Turks and Caicos Islands as a premier travel destination through collaboration with travel agents, event marketing, and online platforms
  • Organized and participated in travel events, trade shows, and networking sessions to showcase the islands' activities, culture, and luxury accommodations to a U.S
  • Audience
  • Conducted outreach to travel agencies and industry professionals via phone, email, and virtual meetings, building strong relationships and fostering enthusiasm for the destination
  • Distributed marketing materials highlighting the islands' attractions, including pristine beaches, watersports, and five-star resorts, targeting affluent travelers
  • Provided personalized support to travel agents, equipping them with resources, itineraries, and promotional offers to drive bookings to the islands

Education

Hospitality Management -

University of Phoenix
Sandy Springs, GA

Skills

  • Microsoft Office Suite
  • Communication skills
  • Content creation
  • Problem solving
  • Customer engagement
  • Social media management
  • Microsoft Teams proficiency
  • Community outreach
  • Customer service and conflict resolution
  • Research expertise

Timeline

Customer Experience Specialist - Seasonal

Christmas Lights Etc.
10.2024 - 12.2024

Project & Social Media Manager - Contract

Dr. Jameelah Gater
09.2023 - 09.2024

Project Management

Jacob's Eye Marketing Agency
02.2019 - 12.2022

Project Manager - Contract

Q Parker Legacy Foundation
06.2018 - 01.2019

Associate Producer

The Rickey Smiley Morning Show
02.2012 - 06.2018

Marketing Manager

Turks & Caicos Island Tourist Board
02.2006 - 06.2011

Hospitality Management -

University of Phoenix

Similar Profiles

CREATE PROFILE
STACEY GHOLAR