Stacey Singletary
Lithonia,GA
Summary
Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of customer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
Overview
11
11
years of professional experience
Work History
Manager, Stocking, Cleaning, Prepping
KFC
Fayetteville, GA
05.2020 - 05.2025
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Trained and mentored team members to enhance performance and service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and executed staff schedules to maintain optimal coverage during peak hours.
- Cross-trained existing employees to maximize team agility and performance.
Data Entry Clerk
QM3 Utility Services
Lithonia, GA
03.2017 - 03.2020
- Processed high volumes of data entries with accuracy and attention to detail.
- Managed database updates, ensuring all information remained current and reliable.
- Collaborated with team members to streamline data entry workflows, improving efficiency.
- Conducted quality checks on data submissions to maintain integrity and precision.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Chef, Stocking, Cooking, Preparing Meals
Regal
Atlanta, GA
06.2016 - 07.2017
- Directed kitchen operations, ensuring high-quality food preparation and presentation.
- Mentored junior chefs, fostering skill development and teamwork within culinary staff.
- Developed seasonal menus, incorporating local ingredients to enhance flavor profiles.
- Streamlined inventory management, reducing waste through efficient ordering practices.
- Trained kitchen staff on new techniques and recipes, enhancing overall culinary skills.
- Handled and stored food to eliminate illness and prevent cross-contamination.
Cashier, Cook
Popeyes Chicken
Atlanta, GA
06.2014 - 06.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted in training new cashiers on company policies and operational procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Prerparing, Prepping Food for College Students
Staffing Agency
Clayton, GA
01.2014 - 05.2016
- Assisted in scheduling interviews and managing candidate communications.
- Conducted initial screenings to evaluate applicant qualifications and suitability.
- Collaborated with team members to streamline recruitment processes and improve efficiency.
- Maintained accurate records of candidate interactions and application statuses.
- Provided administrative support for onboarding new hires, ensuring compliance with agency policies.
Education
High School Diploma -
Stone Mountain High
Stone Mountain, GA05-2002
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Shift scheduling
Timeline
Manager, Stocking, Cleaning, Prepping
KFC
05.2020 - 05.2025
Data Entry Clerk
QM3 Utility Services
03.2017 - 03.2020
Chef, Stocking, Cooking, Preparing Meals
Regal
06.2016 - 07.2017
Cashier, Cook
Popeyes Chicken
06.2014 - 06.2017
Prerparing, Prepping Food for College Students
Staffing Agency
01.2014 - 05.2016
High School Diploma -
Stone Mountain High