Stacey Ward
Hiram
Summary
Dynamic Office Manager with a proven track record at Six Flags Atlanta Properties, excelling in payroll processing and employee engagement. Achieved a 15% reduction in labor costs through strategic policy implementation. Skilled in compliance monitoring and fostering a collaborative workplace culture, ensuring operational efficiency and high employee satisfaction.
Overview
23
23
years of professional experience
Work History
Office Manager
Marty Massey Towing & Recovery Inc. / Massey Rolloffs
Douglasville, GA
03.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Completed onboarding of new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policies outlining procedures and guidelines, contributing to a well-organized workplace culture.
Office Assistant - Part Time
A-Z Restoration
Douglasville, GA
12.2021 - 12.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems.
Payroll Specialist
Six Flags Entertainment Corp
Dallas, TX
04.2019 - 12.2021
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Maintained strict confidentiality of all payroll information and records.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
Labor Optimization and Payroll Manager
Six Flags Atlanta Properties
Austell, GA
05.2015 - 04.2019
- Implemented strategic policies to address real time utilization of employees in park across departments.
- Successfully reduced labor budget by 15% - 2nd highest reduction across all Six Flags theme parks within any one given year.
- Streamlined training budgets across departments to promote cross utilization.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Calculated deductions and processed payroll for employees.
- Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
Human Resources Manager - Employee Services and La
Six Flags Atlanta Properties
Austell, GA
03.2003 - 03.2019
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Monitored and handled employee claims involving performance-based and harassment incidents.
Education
Bachelor of Arts - Business Administration And Communications
Wesleyan College
Macon, GASkills
- Customer engagement
- Office operations management
- Effective organizational skills
- Administrative support
- Payroll processing
- Payroll and budgeting
- Scheduling coordination
- Employee supervision
- Human resources
- Training and coaching
- Policy and procedure modification
- Compliance monitoring
Timeline
Office Manager
Marty Massey Towing & Recovery Inc. / Massey Rolloffs
03.2022 - Current
Office Assistant - Part Time
A-Z Restoration
12.2021 - 12.2023
Payroll Specialist
Six Flags Entertainment Corp
04.2019 - 12.2021
Labor Optimization and Payroll Manager
Six Flags Atlanta Properties
05.2015 - 04.2019
Human Resources Manager - Employee Services and La
Six Flags Atlanta Properties
03.2003 - 03.2019
Bachelor of Arts - Business Administration And Communications
Wesleyan College