STACIA CANN
Atlanta
Summary
Experienced professional with over 10 years in law enforcement, investigations, customer service, and client relations. Demonstrates sound decision-making under pressure and effective communication with diverse populations. Committed to managing sensitive situations with integrity and delivering exceptional service in growth-oriented environments.
Overview
16
16
years of post-secondary education
12
12
years of professional experience
Work History
Customer Service Associate
The Home Depot
05.2025 - 11.2025
- Provided exceptional customer service to drive sales and foster customer loyalty.
- Guided customers in product selection and purchasing decisions to enhance satisfaction.
- Ensured accurate and timely fulfillment of customer orders across multiple channels.
- Processed returns, exchanges, and refunds accurately.
- Coordinated special order requests by managing details and ensuring clear customer communication.
Armed Guard
Loomis Armored
01.2024 - 01.2025
- Operated armored vehicles to ensure safe transport of valuables.
- Maintained security procedures.
- Handled cash deposits to guarantee secure transactions.
- Facilitated the loading and unloading of heavy cargo to ensure efficient transport.
- Maintained security procedures to uphold safety standards.
Personal Trainer
Crunch Fitness
05.2023 - 10.2023
- Developed tailored workout programs to meet individual client goals.
- Performed comprehensive fitness assessments to track client progress.
- Provided nutritional guidance to enhance clients' overall health and fitness.
- Contributed to overall business success by consistently meeting revenue goals.
- Strengthened client loyalty through dedicated relationship management efforts.
Street Narcotics Detective
Kansas City, MO Police Department
Kansas City
06.2017 - 01.2023
- Collaborated with DEA, FBI, and ATF to support complex narcotics investigations.
- Gathered intelligence on criminal behavior through observation.
- Performed undercover narcotics purchases.
- Conducted interviews and interrogations.
- Compiled and organized hundreds of case files for successful prosecution.
Police Officer
Kansas City, MO Police Department
Kansas City
08.2013 - 06.2017
- Arrested and processed offenders.
- Conducted investigations.
- Prepared detailed reports documenting incidents and actions taken to support legal proceedings.
- Conducted thorough investigations to gather evidence and establish facts for criminal cases.
- Operated emergency vehicles.
- Fostered community relationships through proactive policing efforts.
Education
Bachelor of Science - Criminal Justice
University of Central Missouri
Warrensburg, MO 08.2010 - 07.2026
High School Diploma -
Center High School
Kansas City, MOSkills
- Customer Service
- Order Processing
- Transaction Management
- Product Knowledge
- Customer Engagement
- Customer Retention
- Problem Solving
- Time Management
- Critical Thinking
- Communication
- Conflict Resolution
- Teamwork
- Team Support
- Microsoft Office
- Report Writing
Timeline
Customer Service Associate
The Home Depot
05.2025 - 11.2025
Armed Guard
Loomis Armored
01.2024 - 01.2025
Personal Trainer
Crunch Fitness
05.2023 - 10.2023
Street Narcotics Detective
Kansas City, MO Police Department
06.2017 - 01.2023
Police Officer
Kansas City, MO Police Department
08.2013 - 06.2017
Bachelor of Science - Criminal Justice
University of Central Missouri
08.2010 - 07.2026
High School Diploma -
Center High School