STACIA YOUNG

Decatur

Summary

Dynamic customer service professional with experience at Walmart and Dunkin' Donuts, adept at conflict mediation and cash register operation. Recognized for enhancing customer satisfaction through effective communication and training new staff. Committed team player with a strong work ethic, ensuring a welcoming environment and efficient service delivery.

Overview

years of professional experience

Work History

Customer Service /Cashier

Walmart

Lithonia

10.2024 - Current

Resolved customer complaints promptly, ensuring satisfaction and retention.
Trained new staff on cash handling procedures and customer service standards.
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Barista

Dunkin' Donuts

Lithonia

06.2023 - 10.2024

Prepared and served high-quality beverages following standard recipes and procedures.
Maintained cleanliness and organization of workstations to ensure compliance with health and safety regulations.
Assisted in training new team members on beverage preparation and customer service protocols.
Managed cash register transactions accurately while providing exceptional customer service.

Education

Certification - Phlebotomy

Breathe Of Fresh Air

Decatur, GA

High School Diploma -

Druid Hills High School