Stacy Ebersole
Warner Robins
Summary
Dynamic Claims Adjuster with extensive experience at GEICO, excelling in critical thinking and claims investigation. Proven track record in accurately assessing coverage and delivering exceptional customer service. Adept at mentoring peers and enhancing team performance, while ensuring compliance with industry regulations and fostering a collaborative work environment.
Overview
9
9
years of professional experience
Work History
Claims Adjuster
GEICO
03.2017 - Current
- Evaluated claims to determine coverage and validity based on policy terms.
- Collaborated with policyholders and service providers to gather necessary documentation.
- Analyzed loss reports and conducted thorough investigations for accuracy.
- Communicated claim decisions effectively to stakeholders through detailed explanations.
- Mentored new adjusters on best practices and efficient claims processing techniques.
- Examined claims forms and other records to determine insurance coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Answered customer questions regarding deductibles.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals
Education
Diploma - Medical Assistant
Blue Cliff College MS
Gulfport, MSDiploma - Phlebotomy
Central Georgia Health Tech
Warner Robins, GASkills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Decision-making
- Policy interpretation
- Coverage assessments
- Customer service
- Attention to detail
- Verbal and written communication
- Liability assessment
- Claims investigations
- Claims file documentation
- Liability determination
- Coverage determination
Timeline
Claims Adjuster
GEICO
03.2017 - Current
Diploma - Medical Assistant
Blue Cliff College MS
Diploma - Phlebotomy
Central Georgia Health Tech