Stacy Garcia
Riverdale,GA
Summary
Dynamic bilingual professional with over 8 years of customer service excellence, notably at Unifi, where I enhanced customer relations and resolved conflicts adeptly. Known for a strong work ethic and leadership, I excel in bilingual communication and problem-solving, ensuring compliance and customer satisfaction. Achieved lasting customer relationships through empathy and swift resolutions.
Overview
11
11
years of professional experience
Work History
Customer Relations Representative
Unifi
08.2023 - 02.2025
- Assist with the traveling public in the worlds most busiest airport
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Waitress
Old Tyme Grill & Buffet
11.2022 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Customer Relations Assistant
Aarize Agency
02.2014 - 12.2017
- Conform to local and international laws in regards to importing vehicles from the United States
- Ensure all commercial and civilian importation documents are in proper compliance with local laws and regulations
- Discuss with the customers and enforce that the proper processes and procedures are adhered to
- Manage customer concerns and complaints and find reasonable and agreeable resolutions
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed approximately 30 incoming calls, and emails per day from customers.
- Managed our ERP database with up to date information and status
Education
High School Diploma -
Franklin Delano Roosevelt
CA-13 El Porvenir, Cortes, Honduras06-2013
Skills
- 8 years of experience in customer service and public relations
- Conflict resolution and finding viable resolution
- Bilingual I am fluent in both Spanish and English
- Honest and hard working I have a strong work ethic and I am a team player and leader
- Solid and reliable and willing to learn and accept challenges and adapt to positive and constructive criticism
Timeline
Customer Relations Representative
Unifi
08.2023 - 02.2025
Waitress
Old Tyme Grill & Buffet
11.2022 - 08.2023
Customer Relations Assistant
Aarize Agency
02.2014 - 12.2017
High School Diploma -
Franklin Delano Roosevelt
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