Stacy Henderson
Bremen
Summary
Dynamic Admin Care Team Coordinator with extensive experience at Northwest Ga Oncology Center, excelling in patient scheduling and consult processing. Proven ability to enhance patient satisfaction through exceptional customer service and adept use of the Epic system. Highly organized and skilled in managing complex tasks independently while ensuring confidentiality and compliance.
Overview
2
2
years of professional experience
Work History
Admin Care Team Cordinator
Northwest Ga Oncology Center/Tanner
Carrollton
06.2023 - Current
- Front Office Receptionist - Patient's last point of contact in the office, responsible for check- out duties, which include but are not limited to entering charges, collecting deductibles and co-insurances, posting payments and scheduling follow up appointments. Assist with answering the telephone, registering new patients, and making appointments. Able to multitask while maintaining a high level of customer service and maintaining patient care areas.
- Admin Care team Coordinator- Works closely with the provider, manages provider schedules in EMR systems, and maintains strict confidentially. Answers inbound calls for current patients , documents and routes messages according to established protocols, and follows up to ensure resolution. Working with the Epic system. Processes patient consults in an accurate and timely matter. Schedules follow up appointments and infusions appointments. Works in conjunction with the Business office to obtain pre-certification prior authorizations for procedures , outpatient tests, additional visits, infusions, and referrals. Communicates test preparation and appointment information to patients, as applicable and clarifies orders with physician as needed. Provides customer service functions to include addressing patient, hospital, and provider inquiries and complaints from sources in a timely manner. Initiates necessary corrections to patients accounts and attempts to repair damage done to relationship to patient.
- Southland Insurance Agency- Insurance Agent- January 2016 to June 2023. Answered phones, filed some files, typed up construction certificates, wrote home and auto policies
Education
EMT-I
West GA Technical College
Waco, Ga12-2009
High School Diploma -
Bremen High School
Bremen05-2002
Skills
- Knowledgeable Epic System
- Patient scheduling
- Insurance verification
- Consult processing
- Excellent customer service skills
- Great organizational skills
- Ability to independently plan, organize, and carry out work assignments
- Skill in the use of computers and software applications related to the essential functions of the job
Timeline
Admin Care Team Cordinator
Northwest Ga Oncology Center/Tanner
06.2023 - Current
EMT-I
West GA Technical College
High School Diploma -
Bremen High School
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