Stacy McCants
Atlanta
Summary
Customer Service Representative with over 10 years of experience in high-volume call centers. Expertise in conflict resolution, multitasking, and remote support. Proven track record in de-escalating customer issues and mentoring new hires while consistently achieving high service quality standards.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Alorica
Kennesaw
12.2016 - Current
Provide Tier 1 and Tier 2 support in a remote environment.
• Resolve billing, technical, and account-related issues efficiently.
• Proactively identify customer needs and provide timely solutions.
• Adapt to system updates, workflow changes, and performance expectations.
• Mentor new hires on call handling, documentation, and customer engagement best practices.
Customer Service & Sales Representative
One Touch Direct
Tampa
2007 - 2015
• Delivered customer support for billing, service upgrades, and troubleshooting.
• Managed high call volumes while maintaining quality and compliance.
• De-escalated complex customer concerns and maintained satisfaction metrics.
Education
Bachelor of Science - Early Childhood Education
Georgia State University
Atlanta, GA12-2027
Bachelor of Science - Nursing
University of South Florida
Tampa, FL05-2002
High School Diploma -
Kathleen High School
Lakeland, FL01-1998
Skills
- Early childhood education
- Nursing fundamentals
- Child development
- Customer service
- Conflict resolution
- Team collaboration
Remote customer support (phone, chat, email)
De-escalation and conflict resolution
Adaptability to new systems and processes
Written and verbal communication
Customer retention and satisfaction
Timeline
Customer Service Representative
Alorica
12.2016 - Current
Customer Service & Sales Representative
One Touch Direct
2007 - 2015
Bachelor of Science - Early Childhood Education
Georgia State University
Bachelor of Science - Nursing
University of South Florida
High School Diploma -
Kathleen High School