Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy Montgomery

Hephzibah

Summary

Dynamic Assistant Kitchen Manager at Parkers Kitchen with a proven track record in cost control and waste reduction. Enhanced customer satisfaction through effective communication and food safety compliance. Skilled in scheduling staff and fostering a collaborative team environment, resulting in improved operational efficiency and a positive workplace culture.

Overview

12
12
years of professional experience

Work History

Assistant Kitchen Manager

Parkers Kitchen
03.2024 - 04.2025
  • Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
  • Checked and tested foods to verify quality and temperature.
  • Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
  • Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
  • Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
  • Advised kitchen staff on proper food handling techniques to ensure compliance with local health codes and minimize risk of contamination.
  • Reduced food waste by diligently monitoring inventory levels and adjusting orders accordingly.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Assistant Manager

Gas Pro
10.2023 - 03.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Customer Service Representative

Foodlion Grocery Store
03.2022 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Office Assistant

Foodlion Grocery Store
03.2022 - 10.2023
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.

Customer Service Lead

Foodlion Grocery Store
03.2022 - 10.2023
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
  • Reviewed associate performance to identify training needs.
  • Reduced average call handling time through efficient problem diagnosis and resolution techniques.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Responded to customer requests for products, services, and company information.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.

Package Sorter

Amazon
10.2021 - 03.2022
  • Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
  • Collaborated with team members to sort large volumes of packages quickly and accurately.
  • Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
  • Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
  • Adhered to safety protocols while working in a fast-paced environment, reducing the potential for accidents on the job.
  • Received positive feedback from supervisors for consistently meeting or exceeding productivity goals.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Demonstrated flexibility by adapting to changes in work schedules during peak holiday seasons or unexpected events.
  • Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
  • Efficiently sorted fragile items with care, resulting in reduced customer complaints due to damaged goods.

Cashier

Pine Hill Food Store
07.2013 - 06.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

GED -

Lakeside High School
Martinez, GA

Business Administration

Miller Motte Technical College
Augusta, GA

Skills

  • Cost control
  • Waste reduction
  • Food preparation
  • Scheduling staff
  • Sanitation standards
  • Food safety compliance
  • Ordering supplies
  • Recipe execution
  • Customer service
  • Attention to detail

Timeline

Assistant Kitchen Manager

Parkers Kitchen
03.2024 - 04.2025

Assistant Manager

Gas Pro
10.2023 - 03.2024

Customer Service Representative

Foodlion Grocery Store
03.2022 - 10.2023

Office Assistant

Foodlion Grocery Store
03.2022 - 10.2023

Customer Service Lead

Foodlion Grocery Store
03.2022 - 10.2023

Package Sorter

Amazon
10.2021 - 03.2022

Cashier

Pine Hill Food Store
07.2013 - 06.2019

GED -

Lakeside High School

Business Administration

Miller Motte Technical College

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Stacy Montgomery