STACY SANDERS
Cumming
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or credit unions. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Results-driven banking professional prepared for this role. Adept at managing customer interactions and banking transactions seamlessly. Known for fostering team collaboration and adapting to dynamic environments. Expertise in cash management and customer service.
Overview
31
31
years of professional experience
Work History
Universal Associate Lead
Associated Credit Union
10.2002 - Current
- Providing exceptional member service and experience by role modeling ideal performance with the team. Displaying a hight level of integrity, trustworthiness and at all times.
- Leading by example to create an inclusive and professional environment where all team members are respected and diversity is valued.
- Ensuring that an exceptional experience atmosphere is consistent and delivered to all members.
- Take ownership and responsibility for decisions and action made at the individual and branch levels providing ultimate resolution.
- Established rapport with new clients to increase satisfaction and loyalty.
- Proactively solicits new business through referrals and member engagement while strengthening and expanding existing member relationships.
- Focuses on the success of members, team members and community.
Operations Supervisor
Compass Bank
03.1997 - 08.2002
- Motivated and trained employees to maximize team productivity
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Encouraged and promoted ideas aligned to business needs and benefits
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
Merchant/Vault Teller
Bank Of America
10.1993 - 04.1996
- Balanced staff and vault at end of day and secured monies in accordance with established procedures
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft
Education
High School Diploma -
Hidden Valley High School
Grants Pass, OR05.1987
Skills
- Customer Satisfaction
- Staff Assistance
- Leadership qualities
- Goal-oriented mindset
- Innovation and creativity
- Brand awareness
Timeline
Universal Associate Lead
Associated Credit Union
10.2002 - Current
Operations Supervisor
Compass Bank
03.1997 - 08.2002
Merchant/Vault Teller
Bank Of America
10.1993 - 04.1996
High School Diploma -
Hidden Valley High School
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