Stacy Sellers
Richmond Hill
Summary
Over 20 years’ experience as a customer relations and finance professional. Many years of experience volunteering in a nonprofit with extensive experience leading multiple fundraising activities. An independent and self-motivated professional with excellent research and writing skills. A skilled communicator; able to maintain cultural sensitivity, establish relationships with members of diverse groups and promote team cohesiveness.
Overview
16
16
years of professional experience
Work History
Service Coordinator
Daikin Applied
08.2023 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
Service Coordinator
Swan Associates, Inc
04.2017 - 07.2023
- Schedule technicians for commercial HVAC company.
- Process over 300 work orders monthly and send to Accounting.
- Assist Accounting to collect receivables.
- Established new company forms.
- File warranty claims.
- Order parts.
- Provide quotes.
- Register equipment warranties.
- Provide close out documentation for jobs.
Administrative Assistant
Hamden Hall Country Day School
01.2017 - 03.2017
- Provided professional assistance to Admissions Office by processing inquires and mail appropriate packets.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled client correspondence and tracked records to foster office efficiency.
Customer Relations Representative
Burt Process Equipment
06.2015 - 01.2016
- Quoted customers from technical applications
- Communicated with multiple vendors and customers simultaneously
- Processed orders efficiently using multiple software program.
- Cross trained for other departments.
- Fielded customer questions regarding available merchandise, sales current prices and upcoming company changes.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Responded to over 50 calls and emails per day with customer requests for products, services and company information.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Bank Teller
Bank of America
09.2014 - 06.2015
- Targeted potential sales by evaluating customer needs.
- Adhered to all bank security, audit and compliance requirements.
- Communicated directly with customers to satisfy needs and issues.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Office Manager
Energy Electric Solutions
01.2008 - 01.2014
- Supervised 10 employees.
- Evaluated employee records and productivity to complete employee evaluations.
- Compared vendor prices and negotiated for optimal savings.
- Processed payroll.
- Maintained technicians’ schedules.
- Recorded office expenditure and managed budget .
- Created and implemented new administrative systems.
- Arranged travel and accommodations for staff.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Studied Business Marketing
Georgia Highlands College
Cartersville, GAStudied Business Management and Administration
Georgia Southern University
Statesboro, GAHigh School Diploma -
Appling County High School
Baxley, GA05.1996
Skills
- Software Skills
- Outlook Office
- Word, Excel
- Google Calendar
- Quick Books
- Prophet 21, Service Fusion, Tour De force
- Back Office Operations
- Legal Research
- Customer Service
- Order Placement
- Ability to easily learn new programs
- Advanced MS Office Suite Knowledge
- Business Writing
Timeline
Service Coordinator
Daikin Applied
08.2023 - Current
Service Coordinator
Swan Associates, Inc
04.2017 - 07.2023
Administrative Assistant
Hamden Hall Country Day School
01.2017 - 03.2017
Customer Relations Representative
Burt Process Equipment
06.2015 - 01.2016
Bank Teller
Bank of America
09.2014 - 06.2015
Office Manager
Energy Electric Solutions
01.2008 - 01.2014
Studied Business Marketing
Georgia Highlands College
Studied Business Management and Administration
Georgia Southern University
High School Diploma -
Appling County High School
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