Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Stacy Walker

Smyrna,GA

Summary

Strategic billing and revenue operations manager with over 15 years of experience driving financial accuracy and process improvement. Adept at leading teams, managing multi-million-dollar billing cycles, and implementing systems to increase efficiency. Proven ability to resolve complex billing issues and elevate client satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sr. Revenue and Payables Manager

Ware2Go, Inc.
04.2019 - Current
  • Lead billing operations with mid- and month-end close cycles totaling $10M per cycle.
  • Implemented process enhancements that reduced billing cycle time by 30%.
  • Oversaw issue resolution, adjustment processing, auditing, and reconciliations.
  • Produced key financial reports and metrics to support executive decision-making.
  • Managed team: conducted performance reviews, delivered training, and ensured balanced workloads.

Billing Analyst

First Advantage Corporation
11.2015 - 03.2019
  • Managed invoicing for global clients generating over $20M in monthly revenue.
  • Conducted contract reviews to ensure compliance with billing regulations.
  • Led reconciliation and variance analyses for monthly financial reporting.
  • Collaborated cross-functionally to resolve billing-related disputes and implement SOPs.

AR Issue Resolution Analyst

ADP (Automatic Data Processing)
08.2012 - 11.2015
  • Resolved an average of 20-25 client billing disputes per month, reducing short payments by 30% and boosting client satisfaction scores.
  • Processed 100+ credit memos monthly with 100% compliance to internal documentation and authorization standards.
  • Developed analytical reports using ESDB and OTC tools to reduce recurring errors.
  • Reviewed and balanced credits keyed into billing system from other regions and performed necessary adjustments as required.

Billing Specialist

ADP (Automatic Data Processing)
06.2010 - 08.2012
  • Processed billing data from various internal systems and supported non-standard billing for over 300 clients each billing cycle.
  • Assisted with forecasting and variance analysis, enhancing budget accuracy.
  • Supported issue resolution and account management teams with client inquiries. Managed approximately 30 incoming calls and emails per day.
  • Prepared forecasts to show estimated vs. actual variance in revenue.

Education

Master of Business Administration - Business Administration

Brenau University
Gainesville, GA
08.2010

Bachelor of Business Administration - Accounting

Brenau University
Gainesville, GA
05.2009

Skills

  • Revenue Management
  • Billing Operations
  • Accounts Receivable
  • Accounts Payable
  • Financial Reconciliation
  • Process Optimization
  • Contract Analysis
  • Customer Dispute Resolution
  • Staff Development
  • Leadership
  • Microsoft Office (Word, Excel, Outlook, Powerpint)
  • Oracle
  • Salesforce
  • QuickBooks
  • JIRA
  • BigQuery
  • Accounting Systems
  • Diamond Database
  • CRM Tools
  • ERP Tools
  • GoTransverse
  • Siebel
  • Zendesk
  • Reporting Tools
  • Crystal Reports
  • DOMO
  • SharePoint
  • Egnyte
  • Confluence

Certification

Project Management Certificate

Brenau University

Timeline

Sr. Revenue and Payables Manager

Ware2Go, Inc.
04.2019 - Current

Billing Analyst

First Advantage Corporation
11.2015 - 03.2019

AR Issue Resolution Analyst

ADP (Automatic Data Processing)
08.2012 - 11.2015

Billing Specialist

ADP (Automatic Data Processing)
06.2010 - 08.2012

Master of Business Administration - Business Administration

Brenau University

Bachelor of Business Administration - Accounting

Brenau University

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Stacy Walker