Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy Willis

Tifton

Summary

Dynamic Heavy Service Technician with a proven track record at Briggs Equipment, excelling in installation and repair. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Skilled in preventive maintenance, I consistently achieved high first-time fix rates while fostering a culture of teamwork and continuous improvement.

Overview

2
2
years of professional experience

Work History

Heavy Service Technician

Briggs Equipment
06.2024 - 03.2025
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.

Service Technician

Yancey Rents
06.2023 - 07.2024
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.

Service Technician

Flint Equipment
12.2022 - 06.2023
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Prepared New equipment for delivery

Education

Associate of Science - Aviation Maintenance

Georgia Southwestern State University
06-1995

Certificate of Technical Studies - Airframe And Powerplant

South Georgia Technical College
Americus, GA
06-1995

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service

Timeline

Heavy Service Technician

Briggs Equipment
06.2024 - 03.2025

Service Technician

Yancey Rents
06.2023 - 07.2024

Service Technician

Flint Equipment
12.2022 - 06.2023

Associate of Science - Aviation Maintenance

Georgia Southwestern State University

Certificate of Technical Studies - Airframe And Powerplant

South Georgia Technical College

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Stacy Willis