Stanley Brandon
Kennesaw
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Cook Shift Leader
Hardees Fast Food
05.2015 - 10.2016
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Placed orders to restock items before supplies ran out.
- Mentored kitchen staff to prepare each for demanding roles.
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
Coordinator
YMCA
01.2017 - 12.2018
- Gathered and organized materials to support operations.
- Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
- Counseled students individually and in group sessions to help promote personal and educational motivation.
- Implemented and coordinated school activities and events.
- Coached employees through day-to-day work and complex problems.
Cashier
Dollar Tree
11.2017 - 11.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
Event Host/Coordinator
City Center
02.2018 - 08.2019
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Planned large-scale events such as trade shows, conferences and meetings.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted managers with quickly resolving service- and food-related issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Fitness Ambassador
Dicks Sporing Goods
09.2022 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
Bachelor of Science - Exercise Sport Science
Kennesaw State University
Kennesaw, GA05.2023
Minor in Psychology -
Kennesaw State University
Kennesaw, GA05.2023
Skills
- Product Knowledge
- Customer Engagement
- Organizational skills
- Problem solving
- Interpersonal skills
- Decision making
- Customer Service
- Brand Awareness
Timeline
Fitness Ambassador
Dicks Sporing Goods
09.2022 - Current
Event Host/Coordinator
City Center
02.2018 - 08.2019
Cashier
Dollar Tree
11.2017 - 11.2018
Coordinator
YMCA
01.2017 - 12.2018
Cook Shift Leader
Hardees Fast Food
05.2015 - 10.2016
Bachelor of Science - Exercise Sport Science
Kennesaw State University
Minor in Psychology -
Kennesaw State University
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