Summary
Overview
Work History
Education
Skills
Timeline
Generic

Startela Adams

Milledgeville

Summary

I have extensive experience in excellent customer service, claims processing and adjustment, negotiating and communication. In fact, I have developed expertise in all of the areas of skill necessary to perform extremely well if selected. I believe my practical knowledge and effectiveness make me a strong candidate for your consideration. I am result-oriented with a keen focus on team support, quality assurance, maximizing performance and efficiency. I work well independently as well as in collaboration with a team.


In addition to my skill sets outlined on the enclosed resume, my work ethic is fortified by foundation of exercising due diligence. My mission is to not only meet but exceed management, customer and self-initiated goals believe in old-fashioned superior service and invite you to contact my references who will also attest to my skill sets, character and performance.

Overview

8
8
years of professional experience

Work History

Head Cake Decorator

Publix
05.2024 - Current
  • Designed intricate cake decorations using fondant, buttercream, and edible art techniques.
  • Collaborated with team members to create seasonal and custom cake designs per customer requests.
  • Managed inventory of baking supplies and ensured timely replenishment to maintain production flow.
  • Trained junior decorators on best practices for cake decoration and maintenance of equipment.
  • Ensured compliance with food safety regulations and maintained cleanliness in decorating area.
  • Adapted quickly to changing customer preferences, incorporating new trends into design offerings.
  • Assisted in developing promotional displays for specialty cakes during holiday seasons and events.
  • Streamlined decorating processes by implementing efficient work methods, reducing preparation time.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Reduced waste by optimizing inventory management, minimizing overstocking of perishable items and ensuring proper rotation practices.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Managed material inventory and ordered new materials when needed.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Enhanced customer satisfaction by creating visually appealing and intricate cake designs tailored to individual preferences.
  • Worked with customers to define cake vision based on color, theme, size and price.
  • Contributed to positive workplace culture by organizing team-building activities that fostered camaraderie among colleagues.
  • Innovated new cake decorating trends using various techniques, attracting clientele seeking unique custom designs.
  • Worked with clients to design custom cake decorations.
  • Decorated cakes according to customer requests and themes.
  • Fulfilled custom cake and decoration orders.
  • Monitored food safety protocols within the decorating department, ensuring full compliance with local health regulations and company policies at all times.
  • Provided exceptional customer service through detailed consultations, leading to increased repeat business and referrals.
  • Weighed, boxed, and wrapped bakery products.
  • Packaged and priced each product according to company pricing procedures.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Followed food safety standards when handling ingredients.
  • Decorated cakes, cupcakes and other pastries according to customer requests.

Bodily Injury Claims Adjuster

GEICO, Government Employees Insurance
02.2017 - 07.2023
  • Evaluated bodily injury claims to determine liability and establish appropriate settlements.
  • Collaborated with medical professionals to assess treatment plans and validate claim details.
  • Analyzed policy coverage and legal frameworks to ensure compliance in claim processing.
  • Mentored junior adjusters on best practices in investigation and negotiation techniques.
  • Developed streamlined workflows for case management, enhancing efficiency in claims resolution.
  • Facilitated communication between claimants, attorneys, and medical providers to expedite claims handling.
  • Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
  • Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
  • Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
  • Interviewed relevant parties to determine claim denial or settlement.
  • Coordinated independent medical examinations to verify injury severity when required.
  • Improved claim resolution times by efficiently managing a caseload of 80-100 bodily injury claims.
  • Evaluated coverage, liability and damages and investigated suspicious claims.
  • Monitored expenses of pending claims to comply with company expenditure guidelines and budgets.
  • Evaluated policy coverage details to ensure accurate application of benefits and limits in accordance with company guidelines.
  • Prevented unnecessary litigation by diplomatically resolving disputes over coverage, liability, and damages through negotiation.
  • Maximized subrogation recoveries by thoroughly reviewing accident facts and aggressively pursuing responsible parties when appropriate.
  • Collaborated with legal counsel for complex cases, ensuring proper handling and compliance with company policies.
  • Conducted thorough investigations, gathering evidence such as medical records, police reports, and witness statements to determine liability accurately.
  • Enhanced customer satisfaction by providing timely updates on claim status and answering inquiries professionally.
  • Consistently met or exceeded performance metrics for claims handling quality, productivity, and customer service.
  • Referred extreme cases to Special Investigation Unit (SIU) for further review.
  • Reduced claim costs by effectively negotiating settlements with attorneys and claimants.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Maintained contact with claimants and attorneys to determine treatment status.

Education

GED -

Baldwin High School/ Baldwin Adult Education
Milledgeville, GA
05-1998

Skills

  • Microsoft office
  • Management
  • Cake and pastry decoration
  • Relationship building
  • Order taking
  • Active learning
  • Decision-making
  • Verbal and written communication
  • Adaptability and flexibility
  • Effective communication
  • Team collaboration
  • Organizational skills
  • Team cooperation
  • Clear communication
  • Critical thinking
  • Excellent communication
  • Multitasking Abilities
  • Problem-solving abilities
  • Attention to detail
  • Time management
  • Problem-solving
  • Customer service
  • Quality control

Timeline

Head Cake Decorator

Publix
05.2024 - Current

Bodily Injury Claims Adjuster

GEICO, Government Employees Insurance
02.2017 - 07.2023

GED -

Baldwin High School/ Baldwin Adult Education

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Startela Adams