Stephanie Arias
Lawrenceville
Summary
Dynamic and results-driven professional with extensive experience at Advanced Urology, Inc. Proven ability in customer complaint resolution and appointment scheduling, enhancing patient satisfaction. Fluent in Spanish, I excel in delivering exceptional customer support while effectively managing documentation and reporting. Committed to improving operational efficiency and fostering positive client relationships.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Advanced Urology, Inc
08.2023 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Implemented care and efficiency improvements to support and enhance office operations.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Front Desk Receptionist
Kidental
01.2023 - 08.2023
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Defined and enforced dental office policies and procedures.
- Completed consultations with patients for treatment plan.
- Recorded treatment information in patient charts.
Business Administrator
Salon De Belleza Latino
08.2017 - 01.2023
- Observed all laws, regulations and other applicable obligations.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained general appointment calendar and set shift schedules.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Education
Post-Graduate Certificate - Medical Insurance Billing And Coding
Everest Institute
Norcross, GA05-2015
High School Diploma -
TNT Academy
Lilburn, GA02-2014
Skills
- Call Documentation
- Effective Sales Closing
- Customer Complaint Resolution
- Account Management
- Cash Management
- Quality Control Measures
- Fluent in Spanish
- Documentation and reporting
- Appointment scheduling
- Customer Relations
- Delivering Customer Support
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Advanced Urology, Inc
08.2023 - Current
Front Desk Receptionist
Kidental
01.2023 - 08.2023
Business Administrator
Salon De Belleza Latino
08.2017 - 01.2023
Post-Graduate Certificate - Medical Insurance Billing And Coding
Everest Institute
High School Diploma -
TNT Academy
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