Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Arias

Lawrenceville

Summary

Dynamic and results-driven professional with extensive experience at Advanced Urology, Inc. Proven ability in customer complaint resolution and appointment scheduling, enhancing patient satisfaction. Fluent in Spanish, I excel in delivering exceptional customer support while effectively managing documentation and reporting. Committed to improving operational efficiency and fostering positive client relationships.

Overview

8
8
years of professional experience

Work History

Call Center Representative

Advanced Urology, Inc
08.2023 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Taught patients about medications, procedures, and care plan instructions.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Front Desk Receptionist

Kidental
01.2023 - 08.2023
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
  • Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
  • Defined and enforced dental office policies and procedures.
  • Completed consultations with patients for treatment plan.
  • Recorded treatment information in patient charts.

Business Administrator

Salon De Belleza Latino
08.2017 - 01.2023
  • Observed all laws, regulations and other applicable obligations.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained general appointment calendar and set shift schedules.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.

Education

Post-Graduate Certificate - Medical Insurance Billing And Coding

Everest Institute
Norcross, GA
05-2015

High School Diploma -

TNT Academy
Lilburn, GA
02-2014

Skills

  • Call Documentation
  • Effective Sales Closing
  • Customer Complaint Resolution
  • Account Management
  • Cash Management
  • Quality Control Measures
  • Fluent in Spanish
  • Documentation and reporting
  • Appointment scheduling
  • Customer Relations
  • Delivering Customer Support

Languages

Spanish
Native or Bilingual

Timeline

Call Center Representative

Advanced Urology, Inc
08.2023 - Current

Front Desk Receptionist

Kidental
01.2023 - 08.2023

Business Administrator

Salon De Belleza Latino
08.2017 - 01.2023

Post-Graduate Certificate - Medical Insurance Billing And Coding

Everest Institute

High School Diploma -

TNT Academy
Stephanie Arias