Experienced hospitality professional with a strong background in high-volume restaurants, bars, and resorts across the U.S. and Australia. Recognized for thriving in environments with exceptionally high daily sales while delivering outstanding guest experiences and supporting operational excellence. Highly skilled in staff training, and process development—having created training templates, side-work charts, and structured systems to improve team efficiency. Known for strong leadership, customer rapport, and the ability to drive both revenue growth and team performance in fast-paced settings.
Deliver exceptional service in an extremely high-volume environment, with daily sales exceeding $60,000+ during peak season.
Trained new bar hires, ensuring consistent service standards and team readiness.
Developed and implemented training templates, side-work charts, and bar procedures, improving efficiency and consistency across shifts.
Built strong rapport with guests, contributing to repeat business and customer loyalty.
Supported teammates in multiple roles to maintain smooth operations during peak hours.
Ensured a clean, welcoming, and energetic environment to enhance guest experience.
Created and marketed unique weekly cocktails that boosted beverage sales.
Delivered fast, accurate service in a high-volume bar with 40+ rotating beer taps.
Balanced speed and hospitality, ensuring positive guest experiences under pressure.
Directed daily bar operations in a busy resort-town venue.
Designed staff schedules, managed inventory, and coordinated special events.
Served as keyholder, overseeing cash handling, venue security, and closing procedures.
Resolved guest and staff issues promptly, maintaining a professional, guest-first atmosphere.
Trained and mentored new bartenders and servers to strengthen team performance.
Recommended food and beverage pairings to improve sales and guest satisfaction.
Managed fresh juices, garnishes, and product inventory, ensuring a well-stocked and organized bar operation.
Supervised and evaluated a team of bartenders in a luxury resort environment.
Developed cocktail menus tailored to guest preferences and resort branding.
Managed bar service for private events, weddings, and banquets
High-Volume Service
Bar & Beverage Management
Staff Training & Leadership
Event & Promotions Support