Stephanie Brown
Loganville
Summary
Senior Account Manager with a track record of successfully managing portfolios exceeding $8 million. Expertise in streamlining billing processes and enhancing cash flow through effective dispute resolution and team training, contributing to overall operational efficiency and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Sr Account Manager
RXO
Alpharetta
01.2016 - Current
- Handling of a 4 million+ portfolio
- Managed weekly and monthly billing, researching and resolving disputed receivables, double billings, and short pays.
- Collected outstanding receivables and adjusted incorrect invoices as necessary to maintain accurate accounts.
- Aging reports, ensuring that all invoices are paid, and past due receivables are investigated.
- Executed reconciliation processes to align financial statements with supporting documentation
- Credit and debit accounts based on transactions.
- Facilitated training sessions for team members, improving skills and knowledge in account management.
- Working closely with field personnel to solve customer issues.
- Oversaw delivery logistics for a logistics company servicing mid and large-sized clients
- Applying and creating credit memos for accounts
- Use of Pivot tables for reporting
Sr Account Manager
RYDER
Alpharetta
01.2014 - 01.2016
- Managed 8 million+ portfolio, ensuring timely collections and account accuracy
- Analyzed aging reports and investigated past due receivables to improve cash flow
- Conducted weekly and monthly billing, resolving disputed receivables, double billings, and short pays
- Reconciling accounts receivable ledgers to the general ledger, and check deposits
- Applying and creating credit memos for accounts
- Working through unapplied cash on aging report
- Use of Pivot tables for reporting
- Managed logistics for commercial truck sales and rentals
Account Manager
DS Services of America
Atlanta
01.2010 - 01.2014
- Managed 600+ retail accounts within aging portfolio exceeding 1 million dollars.
- Conducted weekly and monthly billing; researched and resolved disputed receivables, double billings, and short pays.
- Aging reports, ensuring that all invoices are paid, and past due receivables are investigated.
- Reconciles accounts receivable ledgers to the general ledger, and check deposits.
- Applying and creating credit memos for accounts
- Utilized pivot tables to analyze and summarize data for reporting purposes.
- Coordinated building and scheduling of new retail customer locations.
- Conducted training sessions for new employees based on management guidance.
Office Manager/Dispatcher
Communications Unlimited
Suwanee
01.2006 - 01.2009
- Processed weekly payroll, coordinated with corporate on employee issues, trained new hires, closed tickets and installs, and dispatched technician calls.
- Oversaw subcontractors and office staff to ensure project completion.
- Ensuring technicians are on track with workflow.
- Supported projects by coordinating off-site activities and ensuring alignment with team objectives.
- Reviewed and approved projects documentation.
Education
Gwinnett Technical college
Lawrenceville, GASkills
- Budget administration
- Modification and resubmission of invoices
- Customer expectation management
- Escalations, and resolution
- Alternative Dispute Resolution (ADR)
- Ability to negotiate and manage expectations
- Strong Analytical skills
- Conflict resolution
- Ongoing support of sales team
- Use of SQL
- Proficiency with multiple software and system-based applications
- Independent proactive work
- Software proficiency
- Excel
- Sales team support
- Negotiation and expectation management
- Performance Management
- Invoice modification
Timeline
Sr Account Manager
RXO
01.2016 - Current
Sr Account Manager
RYDER
01.2014 - 01.2016
Account Manager
DS Services of America
01.2010 - 01.2014
Office Manager/Dispatcher
Communications Unlimited
01.2006 - 01.2009
Gwinnett Technical college