STEPHANIE BURKS
Atlanta
Summary
Dynamic Customer Service Representative with a proven track record at Publix, consistently exceeding production targets through effective time management and problem-solving skills. Adept at maintaining high-quality standards and ensuring customer satisfaction, leveraging strong conflict resolution abilities to enhance client relations and drive operational success.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Publix
06.2011 - Current
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Production Worker
Glock
Atlanta
03.2022 - 05.2024
- Company Overview: Glock is a manufacturer of firearms and related products.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Glock is a manufacturer of firearms and related products.
Education
High School Diploma -
Harper High School
Atlanta, GASkills
- Problem-solving
- Customer service
- Active listening
- Adaptability and flexibility
- Customer relations
- Complaint handling
- Critical thinking
- Client relations
- Decision-making
- Conflict resolution
Timeline
Production Worker
Glock
03.2022 - 05.2024
Customer Service Representative
Publix
06.2011 - Current
High School Diploma -
Harper High School