STEPHANIE CHANEY
Fairburn
Summary
Dynamic Duty Supervisor with a proven track record at Maximus Global Services, excelling in operational efficiency and customer relations. Expert in process improvement, I implemented quality control measures that significantly reduced error rates. Adept at training and mentoring staff, fostering a culture of excellence and accountability.
Overview
17
17
years of professional experience
Work History
Duty Supervisor
Maximus Global Services
Atlanta
05.2024 - Current
- Supervised airfield operations, addressing concerns to maintain arrival, departure, and fueling targets.
- Implemented quality control measures, significantly reducing error rates.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Mitigated regulatory risks by securing necessary documents, clearances, and approvals from various agencies.
- Ensured accurate documentation for each flight, including passenger and cargo manifests.
- Developed training programs for new hires and delivered ongoing refresher training for current staff.
- Exceeding customer satisfaction by implementing innovative solutions to operational challenges.
- Managed inventory and supplies to guarantee timely availability of essential materials.
Duty Supervisor
Hallmark Aviation
Atlanta
09.2022 - 05.2024
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Recognized by management for providing exceptional customer service.
- Leveraged problem-solving skills to effectively resolve complex situations.
- Cultivated strong leadership through team building and enhancing guest service capabilities.
- Guided teams through transitions, promoting stability and a positive work culture.
- Supported recruitment processes by conducting interviews and reviewing resumes as needed.
Store Manager
RaceTrac
Atlanta
05.2019 - 05.2022
- Trained store staff to align with company goals and objectives.
- Exceeded team targets by implementing customer service initiatives and resolving issues.
- Conducted regular price checks to maintain competitive pricing.
- Demonstrated strong organizational skills by managing multiple tasks simultaneously.
- Cultivated lasting client relationships through effective communication and issue resolution.
Training Manager
Panera Bread
Fayetteville
06.2015 - 05.2019
- Streamlined daily operations by managing supply orders, budgets, and issue resolution.
- Optimized staffing through creation of weekly schedules to enhance labor cost efficiency.
- Facilitated regular staff meetings to review goals, address challenges, and deliver constructive feedback.
- Oversaw training programs and career advancement opportunities for team members.
- Collaborated with internal teams to develop and update knowledge base resources.
General Manager of Food Service
Wendy's
Peachtree
08.2008 - 06.2015
- Managed daily operations including ordering supplies, managing budgets, resolving issues as they arise.
- Monitored cash drawers in mulitple checkout station ensuring adequate cash supply.
- Created weekly schedules to optimize staffing and maximize labor costs.
- Facilitated regular meetings with staff to review goals, discuss challenges, and provide feedback.
- Conducted weekly walk-throughs with the manger to ensure proper food safety practices are met.
Education
Associate in Arts (A.A.) -
East Mississippi Community College
Scooba, MsSkills
- Technical proficiency
- Process improvement
- Operational efficiency
- Project management
- Effective communication
- Time management
- Training and mentoring
- KPI tracking
- Safety compliance
- Professionalism
- Goal orientation
- Customer relations
Timeline
Duty Supervisor
Maximus Global Services
05.2024 - Current
Duty Supervisor
Hallmark Aviation
09.2022 - 05.2024
Store Manager
RaceTrac
05.2019 - 05.2022
Training Manager
Panera Bread
06.2015 - 05.2019
General Manager of Food Service
Wendy's
08.2008 - 06.2015
Associate in Arts (A.A.) -
East Mississippi Community College
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