STEPHANIE CHURCH
Jonesboro,GA
Summary
Detail‑oriented Project Support Specialist with strong experience in the natural gas industry, providing high‑level administrative, operational, and customer support to fast‑paced projects. Known for building strong relationships with internal and external stakeholders, maintaining a positive and solutions‑focused approach, and ensuring seamless project coordination. Demonstrates exceptional communication, organizational, and problem‑solving abilities with a commitment to accuracy, safety, and customer satisfaction. Dedicated to supporting company objectives by improving workflows, enhancing team productivity, and delivering consistent, high‑quality results.
Overview
14
14
years of professional experience
Work History
Project Support Specialist
Southern Company Gas
11.2025 - Current
- Validate required information to initiate projects in WMS, ARM (Asset Resource Management), and Oracle Cloud.
- Coordinate key work management tasks related to capital construction projects to support initiation, execution, and financial close-out.
- Set up and maintain all projects in WMS system, which includes the timely creation of spot contracts with correct unit quantities and unit bid prices.
- Performs processor job duties with limited instruction and guidance
- Monitor invoice aging reports as well as follow up with project coordinators to approve invoices in Oracle Cloud to ensure timely payments to contractors.
Multi-Adviser
Southern Company Gas
04.2025 - 11.2025
- Initiate new business, Residential and Commercial projects (New Construction, Conversion, Added-Load, Multi-Family and Mixed Use) within AGLR's corporate application for tracking new projects (Gas Request system).
- Work in high volume, fast paced, multiple systems (Google Earth, Mobile GIS, GSCA, CC&B, CUS, Contractor Portal, Gas Request, SharePoint, ARM, etc.) multi-tasking environment
- Receptive to rapid changes of the business and readily able to adapt to serving customers in prevailing channels
- Obtain and document essential project information such as plats, site plans, load and pressure requirements, general contractor information, etc
Customer Service Representative
Southern Company Gas
03.2022 - 04.2024
- Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, authorize extensions, and make arrangements for payment of past due bills, final bills, and returned checks
- Process on-line orders, turn-on, turn-off, reconnect and transfers for Virginia Natural Gas, Atlanta Gas Light, and Chattanooga Gas markets
- Investigate and probe to ensure clarity and that customer’s request are satisfied according to emergency policies and procedures
- Assisted on the Senior line for guidance to team members to resolve inquires and escalations efficiently
BENEFITS COUNSELOR
BENEFIT COMMUNICATIONS, INC
09.2017 - 12.2021
- Educate, counsel and enroll employees into medical, dental, vision, accidental, critical illness, hospital indemnity, supplemental life, and universal whole life insurance plans
- Explain features, advantages and disadvantages of various policies; analyze insurance programs and suggest additions or changes.
- Assist employees to develop a through benefits package that best suits their individual and family needs
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
HEALTH BENEFITS SPECIALIST
CHIME SOLUTIONS
06.2016 - 09.2017
- Provide information to clients and referral sources on insurance coverage, benefits and financial responsibilities
- Counsel clients on options available and perform new enrollments and renewals as requested
- Work to retain employees and provide on-the-job training to new hires, serving as Subject Matter
TECHNICAL SUPPORT SPECIALIST
CONCENTRIX
01.2012 - 05.2016
- Answered a high volume of calls and demonstrated effective communication with staff/management and clients to ensure quality of service
- Troubleshooting of all technical issues, submitted service requests as needed and worked to retain loyal business and increase client satisfaction
- Educated clients on new products and promotions available in order to enhance the customer experience and increase company revenue
Education
Preparatory Diploma - Healthcare Management
ATLANTA TECHNICAL COLLEGE
Atlanta, GAHigh School Diploma -
Frank McClarin High School
College Park, GA05.2003
Skills
- Microsoft Excel
- Report Creation
- Microsoft Word
- Active Listening
- Critical Thinking
- Conflict Resolution
- Project scheduling
- Task prioritization
- Team collaboration
- Analytical skills
- Team leadership
- Adaptability
- Data analysis
Timeline
Project Support Specialist
Southern Company Gas
11.2025 - Current
Multi-Adviser
Southern Company Gas
04.2025 - 11.2025
Customer Service Representative
Southern Company Gas
03.2022 - 04.2024
BENEFITS COUNSELOR
BENEFIT COMMUNICATIONS, INC
09.2017 - 12.2021
HEALTH BENEFITS SPECIALIST
CHIME SOLUTIONS
06.2016 - 09.2017
TECHNICAL SUPPORT SPECIALIST
CONCENTRIX
01.2012 - 05.2016
Preparatory Diploma - Healthcare Management
ATLANTA TECHNICAL COLLEGE
High School Diploma -
Frank McClarin High School