Stephanie Cook

Collected required demographic and clinical information needed for proper scheduling.

worked with Physician's office as well as patients

contacted individual departments for STAT appointments

read physician orders

followed written instructions for scheduling certain test as well as any preparation that patient would need to follow

• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.

• Registered patients and scheduled appointments.
• Assisted with referrals and prepared medical records for patients.
• Maintained confidentiality of records relating to clients' treatment
• Scheduled appointments for patients via phone and in person.
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Collected information, verified insurance and collected co-payments for patients as part of check-in process.
• Submitted clinical diagnosis and procedure codes for precertification insurance companies.
• Organized and managed medical supply inventory to foster continuous availability of required items.
• Consistently informed patients of financial responsibilities prior to services being rendered.
• Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
• Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
• Created and maintained accurate and confidential patient files according to regulatory mandates.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Communicated with patients to gather intake data and verify chart information.
• Answered average daily phone calls to schedule appointments and address patient inquiries.
• Coordinated office schedules for new patients, diagnostic assessments and procedures.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Prepared new charts, updated existing charts and managed records transfers between offices.
• Kept office spaces well-stocked with administrative and medical supplies.
• Managed incoming telephone calls, took messages and directed callers to personnel.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Educated patients about medications, procedures and physician's instructions.
• Contacted pharmacies to submit and refill patients' prescriptions.

• Communicated with repeat customers to build long-term relationships.
• Fielded customer feedback and complaints.
• Monitored employee productivity and motivated team to meet daily goals.
• Facilitated implementation of new technology.
• Lead inside sales meetings to outline projected goals and marketing campaigns.
• Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
• Contacted customers via phone and email to explore connections, offer services and cement relationships.
• Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
• Supervised and trained employees on successful selling techniques.

• Registered patients and scheduled appointments.
• Assisted with referrals and prepared medical records for patients.
• Maintained confidentiality of records relating to clients' treatment
• Scheduled appointments for patients via phone and in person.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Educated patients about medications, procedures and physician's instructions.
• Collected information, verified insurance and collected co-payments for patients as part of check-in process.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Submitted diagnosis and procedure codes for insurance companies.
• Called in prescription refills for patients.
• Recorded vital signs and medical history for patients each shift.