Stephanie Dunn
Fairburn,GA
Summary
Accomplished and results-driven professional with an extensive track record of success in cash Applications and Research for both Hospital and Physician posting. With success over 24 years in the healthcare industry, leveraged quality management skills in achieving the organization’s success. Demonstrated excellent problem solving, organizational leadership, and time management skills. Visionary with the ability to think outside the box while building, training, and optimizing the performance of skilled team members. An Impressive track record of posting a billion dollars of revenue, decreasing work queues, and providing swift resolution to customer/staff concerns that will ultimately repair the trust and win loyalty
Overview
20
20
years of professional experience
Work History
Manager Insurance Cash Applications
Wellstar Heath System
Marietta, GA
11.2018 - Current
- Building a culture of trust by holding leaders and staff accountable
- Ensure daily processes and reports are processed along with the ensuring of accurate and timely postings of ERA posting files with Change Healthcare
- Research and follow-up on all outstanding insurance receivables
- Implemented training on provider Line Balance (PLB) decreasing the status by 94% over the course of six months
- Decreased outstanding work queues by 79% over the course of six months
- Built and repaired collaboration with Variance and refund leader and team
- Restored relationships with departmental leaders in return created a trusting environment for the team
- Established working relationship with physicians, management, staff, and external representatives.
- Served in a leadership and mentorship role for professional Accounts and other MGBO staff
- Participate in the establishment of MGBO goals to best support the overall mission and objectives of WellStar
- Complete regular performance evaluations and recommendations for assigned staff
- Manage selection and training of assigned staff
- Ensure assigned departments are adequately and properly staffed, reassessing workload assignments on a regular basis, maintaining productivity, and billing statistics to justify department staffing levels
- Monitor the current standards of productivity and quality for all staff
- Facilitate regular staff meetings to communicate departmental and organizational issues, goals, achievements, and changes
- Select, evaluate, counsel, and discipline as required in a positive manner consistent with WellStar policies
- Demonstrate excellent customer service through oral and written communication in aiding and expertise to patients, families, and other external or internal contacts
- Ensure all staff members have the proper and appropriate training to interact professionally and courteously with the patients, family members, physicians, and representatives of third-party payers
- Maintain professional conduct and good working relationships with co-workers, supervisors, and staff
- Maintain a system to recognize staff informally and formally for accomplishments
- Demonstrate a thorough understanding of all state and federal regulatory requirements for government and third-party agencies to ensure compliance and appropriate reimbursement.
- Develop and maintain positive working relationships with third party payers to facilitate the resolution of issues and expedition of payments
- Oversee and ensure the completion of all employee paperwork and files, including the accurate and timely completion of timecards, employee evaluations, leaves of absence, worker’s compensation reporting forms, and employee education files
- Assist in the development of criteria-based performance evaluations and staff job descriptions
- Approve and oversee the tracking of all employee’s sick and/or vacation requests in accordance with department policy and staffing requirements
Cash Application Supervisor
Children Healthcare of Atlanta
Atlanta
01.2007 - 08.2017
- Implemented process improvements that streamlined cash application workflows and reduced turnaround times.
- Led team in resolving discrepancies, enhancing overall accuracy and efficiency in payment processing.
- Supervised cash application processes, ensuring timely and accurate posting of payments.
- Trained and mentored staff on best practices in cash handling and payment reconciliation procedures.
Education
Master of Science - Criminal Justice
University of Phoenix
Tempe, AZ07.2012
Bachelor of Science - Criminal Justice
American InterContinental University
Dunwoody, GA10.2010
Skills
- Cash Flow Analysis
- Cash Management
- Regulatory Compliance
- Implementation
- Employee evaluations
- Performance Management
- Identifying Process Trends
- New hire training
- Time management
- Decision-making
- Cross-functional Collaboration
- Team leadership
- Leadership skills
- Employee goal setting
- Customer service
- Microsoft Word,
- Excel,
- PowerPoint
- Epic
- Cash Management
- UKG
Timeline
Manager Insurance Cash Applications
Wellstar Heath System
11.2018 - Current
Cash Application Supervisor
Children Healthcare of Atlanta
01.2007 - 08.2017
Master of Science - Criminal Justice
University of Phoenix
Bachelor of Science - Criminal Justice
American InterContinental University