Stephanie Eidson
Hephzibah,GA
Summary
Dynamic and customer-focused professional with extensive experience at Ingle's Markets, excelling in customer service and product stocking. Proven ability to enhance shopping experiences through effective communication and attention to detail. Skilled in cash handling and order fulfillment, consistently achieving high satisfaction ratings while maintaining a clean and organized environment.
Grocery professional with a strong background in retail customer service and inventory management. Consistently delivers high-quality assistance while contributing to a collaborative team environment. Known for reliability and adaptability in meeting the dynamic needs of busy retail settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Grocery Clerk
Ingles Markets
04.2025 - 12.2025
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained cleanliness and organization of aisles, ensuring compliance with safety and health standards.
- Operated cash register efficiently, processing transactions accurately to minimize customer wait times.
- Stocked shelves regularly, rotating inventory to maintain freshness and product availability.
- Adapted quickly to changing demands in a fast-paced environment while maintaining attention to detail.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
General Merchandiser
Target
10.2024 - 01.2025
- Assisted in maintaining inventory accuracy through regular stock checks and system updates.
- Collaborated with team members to create visually appealing product displays.
- Supported sales initiatives by organizing promotional materials and signage.
- Participated in training sessions to enhance product knowledge and customer service skills.
- Engaged with customers to provide assistance and resolve inquiries effectively.
- Contributed to store cleanliness and organization, enhancing overall shopping experience.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
Lead Sales Associate
Dollar General
05.2024 - 10.2024
- Managed inventory levels to ensure product availability and minimize stockouts.
- Assisted customers in locating items, enhancing overall shopping experience.
- Trained new associates on sales techniques and store policies for improved performance.
- Implemented promotional displays to drive sales and attract customer attention.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Collaborated with management on store layout improvements to optimize customer flow.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and loyalty.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
Online Personal Shopper
Walmart
03.2023 - 05.2024
- Curated personalized shopping experiences based on customer preferences and feedback.
- Streamlined order processing by effectively utilizing Walmart's online shopping platform.
- Assisted customers with product selection, ensuring accurate and timely fulfillment of orders.
- Monitored inventory levels to maintain product availability and support efficient operations.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Resolved customer inquiries and concerns promptly, fostering positive shopping experiences.
- Implemented feedback mechanisms to gather insights for continuous improvement in service offerings.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Office Associate
KJ's Market
11.2022 - 01.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Streamlined checkout processes, reducing customer wait times during peak hours.
- Monitored store cleanliness and organization, contributing to a positive shopping environment.
- Developed effective communication channels among team members to improve workflow efficiency.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
Front of House Associate
Chick-fil-A
03.2021 - 08.2021
- Delivered exceptional customer service in fast-paced environment.
- Managed front counter operations, ensuring efficient order processing.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with team members to enhance service efficiency and accuracy.
- Participated in inventory management, restocking supplies as needed.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Implemented process improvements that enhanced overall workflow effectiveness.
- Remembered, recited and promoted variety of menu items.
- Collaborated with kitchen staff to address dietary restrictions and special requests, resulting in satisfied customers.
Cashier
Ingles
07.2019 - 03.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to optimize checkout procedures.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Business Management
Bellevue University
Bellevue, Nebraska, NE09-2023
High School Diploma -
Jefferson County High School
Louisville, GA05-2020
Skills
- Customer service
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Punctual and reliable
- Product stocking
- Customer service-focused
- Assisting customers
- Stock rotation
- Flexible schedule
- Written and oral communication
- Customer Service-oriented
- Team contribution
- Cashier experience
- Order fulfillment
- Pallet jack operation
Certification
Business Management Certification
People Leadership Certification
Timeline
Grocery Clerk
Ingles Markets
04.2025 - 12.2025
General Merchandiser
Target
10.2024 - 01.2025
Lead Sales Associate
Dollar General
05.2024 - 10.2024
Online Personal Shopper
Walmart
03.2023 - 05.2024
Office Associate
KJ's Market
11.2022 - 01.2023
Front of House Associate
Chick-fil-A
03.2021 - 08.2021
Cashier
Ingles
07.2019 - 03.2021
No Degree - Business Management
Bellevue University
High School Diploma -
Jefferson County High School