STEPHANIE FLOWERS
Cumming
Summary
Dynamic Help Desk Supervisor with a proven track record at Cowabunga Inc, excelling in network troubleshooting and leadership. Enhanced team performance through effective training and developed knowledge base resources, significantly improving customer satisfaction. Skilled in detailed documentation and remote support, driving operational efficiency and fostering a collaborative work environment.
Overview
10
10
years of professional experience
Work History
Help Desk Supervisor
Cowabunga Inc
06.2024 - Current
- Supervised daily help desk operations, ensuring efficient incident resolution and customer satisfaction.
- Trained and mentored team members on troubleshooting techniques and customer service best practices
- Developed and implemented knowledge base resources to enhance team performance and user experience.
- Compiled and accurately entered data for each customer encounter to record in system.
- Provided basic end-user troubleshooting and desktop support.
Help Desk Representative
Cowabunga Inc
03.2022 - 06.2024
- Provided technical support for hardware and software issues to enhance user productivity.
- Resolved customer inquiries via phone, email, to maintain service excellence.
- Documented troubleshooting steps in ticketing system to ensure knowledge sharing among team members
Assistant Manager
Cowabunga Inc
09.2019 - 03.2022
- Supported team in daily operations, enhancing workflow efficiency and productivity.
- Assisted in managing inventory levels, ensuring accurate stock availability.
- Implemented training programs for new staff, fostering a collaborative environment.
- Coordinated scheduling of staff shifts, optimizing resource allocation across departments.
Regional Director
Cowabunga Inc
03.2018 - 09.2019
- Led regional strategy development to enhance operational efficiency across multiple locations.
- Managed cross-functional teams to implement company-wide initiatives and drive performance improvement.
- Oversaw budget allocation and resource management to optimize regional operations and reduce costs.
- Cultivated relationships with key stakeholders to align regional objectives with corporate goals.
Operating Partner
Cowabunga Inc
02.2018 - 03.2018
- Led operational strategies to enhance workflow efficiency and reduce costs.
- Developed and implemented training programs for new team members to improve performance.
- Analyzed market trends to identify growth opportunities and inform business decisions.
- Collaborated with cross-functional teams to streamline processes and optimize resource allocation.
Operating Partner
Team Fox
01.2016 - 01.2018
Education
High School Diploma -
Walnut Grove High School
Loganville, GA05.2011
Skills
- Detailed documentation
- Network troubleshooting
- End user support
- Leadership trained
- Remote support
- Scheduling
Timeline
Help Desk Supervisor
Cowabunga Inc
06.2024 - Current
Help Desk Representative
Cowabunga Inc
03.2022 - 06.2024
Assistant Manager
Cowabunga Inc
09.2019 - 03.2022
Regional Director
Cowabunga Inc
03.2018 - 09.2019
Operating Partner
Cowabunga Inc
02.2018 - 03.2018
Operating Partner
Team Fox
01.2016 - 01.2018
High School Diploma -
Walnut Grove High School