Stephanie Garcia
Jenkinsburg
Summary
Dependable professional with a strong background in hospitality and dispatch operations. Expertise in managing customer accounts, resolving billing discrepancies, and enhancing guest experiences through effective communication and team collaboration. Detail-oriented professional skilled in customer service, billing, and team supervision. Strong track record in driving operational success through effective communication, problem-solving, and meticulous account management across diverse environments. Results-driven professional with over 8 years in hospitality and dispatch roles. Proven success in improving operational efficiency and customer satisfaction by effectively managing accounts and leading teams in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Administrative/Accounts Receivable and Billing Clerk
Southern Tire Mart
Forest Park
08.2025 - Current
- Managed billing for multiple customer accounts across the United States, ensuring invoices were accurate and complete before processing purchase orders and payments.
- Investigated and corrected billing discrepancies, including overcharges and undercharges, ensuring customer satisfaction and maintaining accurate financial records.
- Reviewed and updated service tickets to ensure they were payment-ready and properly documented.
- Verified supporting documentation and photos to ensure billing work orders were complete and accurate.
- Processed vendor payments while maintaining positive vendor relationships through accurate and timely account management to support operations.
- Coordinated communication between sales representatives and customers, providing timely updates and resolving issues to enhance customer experience.
- Responded to incoming calls to assist customers with their needs., resolved customer concerns, and routed inquiries to the correct department.
- Monitored and managed the store email, responding to inquiries and distributing important information to the appropriate team members.
- Provided administrative support to sales representatives, ensuring they had the tools, information, and resources needed to effectively serve customers.
- Maintained accurate records while managing multiple priorities in a fast-paced environment with strong attention to detail.
Roadside Dispatcher
Southern Tire Mart
08.2023 - Current
- Collected breakdown information, dispatched technicians to ensure rapid response.
- Coordinated ETAs, monitored service calls, communicated updates to enhance customer experience.
- Answered inbound calls, assessed customer needs to provide timely assistance.
- Processed approvals for substitutions and additional work to meet DOT compliance standards.
- Send follow-up emails and prioritize technician safety.
Housekeeping Supervisor
Marriot Hotel
Atlanta
01.2020 - 08.2023
- Assigned and monitored housekeeping tasks to ensure high standards of cleanliness.
- Inspected rooms and managed inventory to maintain operational readiness.
- Processed employee hours for payroll accuracy, ensuring timely compensation.
- Managed staff handovers during shift changes and staffing.
Server / Host
El Charro Mexican Grill
Griffin
05.2015 - 11.2019
- Greeted and seated guests at entrance, served orders, maintained cleanliness, optimized seating, closed sections.
Education
High School -
Locust Grove High School
Skills
- Invoice processing
- Billing Analysis
- Revenue Reconciliation
- Payment management
- Payment tracking
- Invoice preparation
- Invoice Corrections
- Dispute resolution
- Billing dispute resolution
- Payment Allocation
- Monthly Billing Review
- Account management
- Compliance monitoring
- Data entry
- Microsoft Excel
- Microsoft Office
- Dispatch Coordination
- Clear Verbal & Written Communication
- Effective communication
- Customer relationship management
- Customer service support
- Problem Solving Under Pressure
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Relationship building
- Staff Scheduling & Team Supervision
- Inventory & Supply Management
- Dispatch & Call Center Operations
- Hospitality & Guest Services
- Cash handling
- Bill processing
- Codes reviewing
- Data Privacy Compliance
- Codes reviewing
- Cash handling
Languages
- English, Fluent
- Spanish, Basic Proficiency
Preferred Name
Miranda
Timeline
Administrative/Accounts Receivable and Billing Clerk
Southern Tire Mart
08.2025 - Current
Roadside Dispatcher
Southern Tire Mart
08.2023 - Current
Housekeeping Supervisor
Marriot Hotel
01.2020 - 08.2023
Server / Host
El Charro Mexican Grill
05.2015 - 11.2019
High School -
Locust Grove High School