Stephanie Graddick
Stone Mountain
Summary
Highly skilled in Customer Service and Administrative Currently enrolled at Georgia State University majoring in health science professions. Seeking to utilize my office and interpersonal communication skills for the betterment of the company.
Overview
8
8
years of professional experience
Work History
Lead
ULTA
01.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Leading the team with hitting Credit Goals
Sales Supervisor
Levis
11.2020 - 01.2023
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- First mainline store in Georgia
- RFID and BOSS
Sales Manager
Dress Up
04.2018 - 04.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Hosting Monthly Store events.
Senior Event Sales Representative
Bowlero Lanes
09.2015 - 04.2018
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Education
Bachelor of Science - Health Sciences
Georgia State University
Atlanta, GA05.2027
Bachelor of Arts - Fashion Merchandising
Georgia Southern University
Statesboro, GA05.2010
Skills
- Lead Conversion
- Lead management
- Operations
- Coaching and mentoring
- Verbal and written communication
Timeline
Lead
ULTA
01.2023 - Current
Sales Supervisor
Levis
11.2020 - 01.2023
Sales Manager
Dress Up
04.2018 - 04.2020
Senior Event Sales Representative
Bowlero Lanes
09.2015 - 04.2018
Bachelor of Science - Health Sciences
Georgia State University
Bachelor of Arts - Fashion Merchandising
Georgia Southern University
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