Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Graddick

Stone Mountain

Summary

Highly skilled in Customer Service and Administrative Currently enrolled at Georgia State University majoring in health science professions. Seeking to utilize my office and interpersonal communication skills for the betterment of the company.

Overview

8
8
years of professional experience

Work History

Lead

ULTA
01.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Leading the team with hitting Credit Goals


Sales Supervisor

Levis
11.2020 - 01.2023
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • First mainline store in Georgia
  • RFID and BOSS

Sales Manager

Dress Up
04.2018 - 04.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Hosting Monthly Store events.

Senior Event Sales Representative

Bowlero Lanes
09.2015 - 04.2018
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Performed cold-calling and follow-ups with leads to secure new revenue.

Education

Bachelor of Science - Health Sciences

Georgia State University
Atlanta, GA
05.2027

Bachelor of Arts - Fashion Merchandising

Georgia Southern University
Statesboro, GA
05.2010

Skills

  • Lead Conversion
  • Lead management
  • Operations
  • Coaching and mentoring
  • Verbal and written communication

Timeline

Lead

ULTA
01.2023 - Current

Sales Supervisor

Levis
11.2020 - 01.2023

Sales Manager

Dress Up
04.2018 - 04.2020

Senior Event Sales Representative

Bowlero Lanes
09.2015 - 04.2018

Bachelor of Science - Health Sciences

Georgia State University

Bachelor of Arts - Fashion Merchandising

Georgia Southern University

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Stephanie Graddick