Stephanie Graham
Duluth
Summary
High-performing Claims professional with experience processing 132+ daily subrogation transactions across auto, fire, S&A, Ohio, and restitution claims. Recognized for accuracy, low error rates, and strong attention to detail in high-volume environments.
Overview
20
20
years of professional experience
Work History
Subrogation Claims Representative
State Farm
11.2024 - Current
- Recognized for high productivity (132+ checks daily), accuracy, and attention to detail through performance-based rewards
- Verify, calculate, and post payment amounts across multiple claim types, ensuring financial accuracy and proper allocation
- Handle S&A, fire, auto, Ohio claims, and restitution payments, maintaining compliance with claim handling procedures
- Analyze accounts to identify discrepancies, resolve issues, and document detailed account activity to support claim decisions
- Identify and route exception items for further review, supporting resolution of complex claim scenarios
- Redirect non-subrogation items to appropriate departments, ensuring workflow efficiency and accuracy
- Maintain a consistently low error rate while meeting high production expectations.
Claims Associate
State Farm
Alpharetta
11.2023 - 11.2024
- Evaluated and processed multi-line claims including auto, fire, glass, PIP, and casualty .
- Reviewed claim documentation for accuracy, completeness, and potential discrepancies requiring further investigation.
- Identified trends in suspicious activity and supported fraud detection efforts through detailed claim analysis.
- Collaborated with internal teams to enhance claims processes and workflows.
Contractor
Self Employed Services
Kalamazoo
02.2016 - 11.2023
- Met frequently with clients to gain understanding of goals and service needs.
- Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.
- Managed client projects from initiation to completion, ensuring timely delivery.
PSE Clerk/supervisor
United States Post Office
Grand Rapids
04.2012 - 02.2016
- Operated automated mail processing equipment, maintaining continuous workflow and high-volume productivity.
- Assisted customers with change-of-address requests and claims for lost or stolen mail, ensuring accuracy and compliance with postal regulations.
- Sorted, bundled, labeled, and routed mail efficiently according to destination and strict delivery deadlines.
- Supervised daily operations, ensuring team productivity, adherence to safety protocols, and workflow efficiency.
Housekeeper
Friendship Village Of Kalamazoo
01.2009 - 04.2012
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Collaborated with team members to uphold safety and hygiene standards.
Childcare Assistant
Sonja’s child care
01.2006 - 01.2009
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Maintained a clean, organized classroom environment conducive to learning.
Education
High School Diploma -
Kalamazoo Central High School
Kalamazoo, MISkills
- Claims Processing & Analysis
- Payment Posting & Financial Accuracy
- High-Volume Transaction Processing (132 daily)
- Account Reconciliation & Discrepancy Resolution
- Subrogation Claims Handling
- Auto, Fire, and Complex Claims
- Documentation Review & Compliance
- Fraud Detection Support
- Workflow Routing & Exception Handling
- Internal Systems & Claims Software
- Attention to Detail & Quality Control
Timeline
Subrogation Claims Representative
State Farm
11.2024 - Current
Claims Associate
State Farm
11.2023 - 11.2024
Contractor
Self Employed Services
02.2016 - 11.2023
PSE Clerk/supervisor
United States Post Office
04.2012 - 02.2016
Housekeeper
Friendship Village Of Kalamazoo
01.2009 - 04.2012
Childcare Assistant
Sonja’s child care
01.2006 - 01.2009
High School Diploma -
Kalamazoo Central High School