Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Green

Brunswick

Summary

Dynamic Housekeeping Supervisor with a proven track record at Sea Palms Golf And Tennis Resort, excelling in staff training and guest relations. Expert in sanitation standards and supply inventory management, I consistently enhanced service quality and resolved guest complaints, fostering satisfaction and trust. Committed to operational efficiency and team collaboration.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Housekeeping Supervisor

Sea Palms Golf And Tennis Resort
04.2024 - Current
  • Conducted regular room inspections to ensure compliance with housekeeping standards.
  • Assigned housekeeping staff to shifts based on skills and daily needs.
  • Placed orders for housekeeping supplies and guest toiletries to maintain inventory levels.
  • Trained and mentored new personnel to enhance service quality and performance.
  • Investigated and resolved guest complaints, fostering trust and satisfaction.
  • Collaborated with front desk staff to address guest concerns promptly and effectively.
  • Maintained high quality control standards through consistent inspections.
  • Completed shift reports and schedules to support operational efficiency.

Housekeeper

Sea Island Resort
05.2011 - 03.2024
  • Disinfected and mopped bathrooms to uphold sanitation standards throughout facilities.
  • Cleaned and stocked guest rooms by replacing towels and linens, vacuuming floors, and restocking bathrooms.
  • Collaborated with housekeeping staff to enhance task completion efficiency.
  • Vacuumed rugs and carpets in offices, lobbies, and corridors to maintain cleanliness.
  • Maintained a pristine environment for guests through diligent housekeeping.
  • Followed safety protocols while using chemicals to prevent burns and injuries.
  • Executed thorough cleaning of commercial buildings, including vacuuming, window washing, and dusting.
  • Hand-dusted and wiped office furniture and fixtures to ensure guest comfort.

Education

Diploma

Glynn Academy/Brunswick High
Brunswick, GA
05.1992

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service
  • Staff scheduling
  • Task assignment
  • Training and mentoring
  • Health and safety compliance
  • Task delegation
  • Department coordination
  • Quality improvements
  • Customer relationship management
  • Sanitation standards
  • Chemical handling
  • Supply inventory management
  • Document control
  • Employee evaluations
  • Customer service

Certification

CNA

Timeline

Housekeeping Supervisor

Sea Palms Golf And Tennis Resort
04.2024 - Current

Housekeeper

Sea Island Resort
05.2011 - 03.2024

Diploma

Glynn Academy/Brunswick High

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Stephanie Green