Stephanie Harness
Dacula
Summary
I have experience in multiple areas. I am a leader in a high-volume, high-stress situations. I can assess situations, make decisions, and follow through with those decisions. I take responsibility and accountability. I approach change with an open mind and a ton of flexibility. I have always been a hard-worker and very dependable.
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Overview
30
30
years of professional experience
Work History
Patient Access Supervisor
Northside Hospital Gwinnett
08.2020 - Current
- Responsible for supervision of registration for high volume department
- Assists with the development and implementation of goals, standards, policies and procedures
- Oversee and perform quality review audits of staff to identify problems and provide re-training
- Responsible for hiring, department budget, annual evaluations, discipline of under performing staff
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Assisted clients with navigating and accessing social services such as financial assistance, community and hospital resources, and medical care.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assessed risk factors of patients and made referrals for further services.
Financial Counselor Team Lead
Northside Hospital Gwinnett
04.2018 - 08.2020
- Assisted the Financial Counseling Supervisor with daily work, staffing, and goals
- Approved/denied patient applications for financial assistance for medical bills
- Provided community resources for patients facing financial hardship
- Conducted interviews with patients and family members to assess their situation and any needs that the hospital and /or community could provide.
- Worked closely with Coordinated Care to provide community based and hospital based services for patients.
Senior Financial Counselor
Northside Hospital Gwinnett
02.2002 - 04.2018
- Met with patients and family to determine financial and healthcare needs.
- Processed financial applications to determine federal poverty level of patient
- Provided financial aid, community resources, hospital resources based on their level of poverty
- Worked very closely with Coordinated Care to get the patients what they needed while in the hospital and when discharged
- Made referrals to community resources such as Adult Protective Services, Battered Women's Shelters, Child Protective Services
Patient Representative
Northside Hospital Gwinnett
05.1995 - 02.2002
- Engaged with patients and family to provide critical information.
- Responded to any code blue calls and trauma calls to provide support to family members
- Assisted physicians, hospice nurse with end of life conversations, provided community resources to patient and family
- Answered any concerns from patients and/or family members and followed through to make sure they were addressed
- Referrals to DFACS, View Point, GNR, transportation resources, food banks, food stamps, cooperative ministries, etc
Education
Bachelor of Social Work - Social Services
University of Georgia
Athens, GA05-1997
Skills
- Strong leadership skills
- Dependability
- Accountability
- Problem Solver
- Flexibility
- Hard Worker
Timeline
Patient Access Supervisor
Northside Hospital Gwinnett
08.2020 - Current
Financial Counselor Team Lead
Northside Hospital Gwinnett
04.2018 - 08.2020
Senior Financial Counselor
Northside Hospital Gwinnett
02.2002 - 04.2018
Patient Representative
Northside Hospital Gwinnett
05.1995 - 02.2002
Bachelor of Social Work - Social Services
University of Georgia
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