Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Stephanie Hinson

Augusta

Summary

A hardworking team player that has consistently superceded goals for each company that I had the privilege to work for. A resilent quicklearner that has been adaptable in all changes throughout my career.

Overview

15
15
years of professional experience

Work History

WOBC Instructor CCOE Signal School

Milsup LLC
02.2024 - 01.2025
  • Provided outstanding instructing to warrant officers on Fort Eisenhower on subjects such as CASP, Netapp, RMF, and Powershell.
  • Prepared PowerPoint slides, lesson plans and CEs for each class and continued to improved the slides with each new instruction of teaching.
  • Navigated and demonstrated lessons with the use of VMware Horizon client virtual environment.
  • Contributed to the testing and feedback of new material and applications created for class content.

Assistant Branch Manager

Republic Finance
07.2023 - 02.2024
  • Assisted with branch operations such as opening and closing of the branch and daily bank deposits.
  • Upselling of loan insurance and closing of consumer loans.
  • Provided training to new employees during their onboarding process.
  • Consistently met and exceeded sales goals for the branch which aided the branch to be top in the SouthEast region while employed.

Recovery Specialist 2

SRP Federal Credit Union
11.2020 - 07.2023

Contact Center/Online Services Representative

SRP Federal Credit Union
07.2018 - 11.2020
  • Provided outstanding member service via phone and email with enthusiasm and professionalism; successfully address member accounts.
  • Troubleshooting technical issues by speaking to customers quickly to get to the root of their problems. Assisting customers through a series of actions to resolve their issues. Reporting findings to be level up System admin. Unlocking on line accounts. Resetting passwords.
  • Microsoft O ce software, including Windows, Word, Excel, Outlook Email /Calendar. Symitar, Episys, Digital Insight, the system preferred PSCU, and other core banking software.

Storenet Support Coordinator

Urbn
04.2010 - 08.2017
  • Reviewed and analyzed current company processes and identified and recommended improvement steps to optimize operations.
  • Created reports, customer communications, and financial statements.
  • Organized communications between executives, staC members, and customers and composed memos, reports, forms, and other business documents. Delegated work to staC, setting priorities and goals.
  • Allocated on line store orders to fulfill in a timely manner.
  • Microsoft O ce software, including Windows, Word, Excel, Outlook Email /Calendar.
  • Sterling (OMS)

Education

Bachelor of Science - Cyber Security

University of Charleston

Associate of Science - Accounting

Aiken Technical College

Skills

  • AZ 900
  • CFDIC Qualified
  • Udemy IT Asset Management Certificate
  • OPSEC Awareness Certification of Completion
  • EC Council SQL Injection Attacks Certificate
  • EC Council Hands on Azure Data Factory and Security Certificate
  • EC Council Agile Product Management
  • CUNA Tech 1 & Level 2 Certificate
  • Georgia Department Of Insurance - Resident Agent (Expires 11/30/25)
  • Over 20 years of customer service expereince

Timeline

WOBC Instructor CCOE Signal School

Milsup LLC
02.2024 - 01.2025

Assistant Branch Manager

Republic Finance
07.2023 - 02.2024

Recovery Specialist 2

SRP Federal Credit Union
11.2020 - 07.2023

Contact Center/Online Services Representative

SRP Federal Credit Union
07.2018 - 11.2020

Storenet Support Coordinator

Urbn
04.2010 - 08.2017

Bachelor of Science - Cyber Security

University of Charleston

Associate of Science - Accounting

Aiken Technical College

Similar Profiles

CREATE PROFILE
Stephanie Hinson