Stephanie Jenner

I greet guests and proceed with the check-in process. I also take reservations over the phone, assist with callers' inquiries, and help maintain the office's professionalism and decorum.

I conduct email and text correspondence with guests and residents. I respond to inquiries, provide information, and follow up to ensure that all issues are resolved to the satisfaction of the guest/resident.

I am responsible for entering data for new residents and storage clients. I also monitor monthly auto pay intake for storage clients and residents.

I am responsible for ordering supplies needed for both park use and retail space. I research and compare prices from multiple vendors to get the best deal. I also keep track of inventory levels to ensure that we have enough supplies on hand.

In addition to the responsibilities I have listed above, I performed a wide range of tasks to provide exceptional customer service. I consistently demonstrated a can-do attitude and was committed to resolving issues swiftly and efficiently. I am confident that my skills and experience will be an asset to your organization.

• Exhibited high energy and professionalism when dealing with customers and staff.
• Managed high-stress situations effectively, maintaining professionalism under pressure while promptly resolving customer concerns, therefore enhancing customer satisfaction.
• Provided excellent customer care by responding to requests, assisting with product selection, handling ordering functions, and following up after delivery of product.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Was responsible for balancing the drawer at the end of each shift.
• Maintained clean and orderly work spaces.

• Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
• Addressed specific client concerns through targeted therapeutic massage interventions.
• Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
• Organized and maintained all client, business, and accounting records.