Stephanie Martinez
Miami,FL
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Law Enforcement Officer
Rome Police Department
09.2022 - 11.2024
- Conducted routine patrols of assigned areas to prevent, reduce, and detect criminal activity, and responded to emergency situations requiring law enforcement intervention; monitored and enforced traffic laws and ordinances, and issued warnings and citations for traffic violations.
- Investigated traffic accidents, complaints, and suspicious activity, and secured crime scenes, interrogated suspects, and witnesses, and collected evidence to support allegations; provided expert testimony in court.
- Run subject(s) information through GCIC/NCIC System. Perform comprehensive background investigations, analyze data on motor vehicles, and wanted persons.
- Fostered personal and professional relationships with community members to create safer environments for police and citizens.
- Managed high volume calls
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
- Answered emergency calls for help from citizens and business owners.
Law Enforcement Officer
City of South Miami Police Department
04.2015 - 09.2022
- Public safety work in protection of life and property. Performed various assignments such as traffic control, accident investigations, preliminary criminal investigations.
- Provide comprehensive training to new law enforcement personnel; ensured Probationary Police Officers are up-to-date on training, including but not limited to handling various types of calls for service, officer safety, public safety, and community relations.
- Police Detective (Special Investigations Unit)
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Administrative Assistant
Private Law Firm, Workers Compensation – Personal injury
10.2014 - 07.2015
- Open new files and send out all initial pleadings.
- Draft and e-file court pleadings.
- Request or subpoena medical records.
- Process invoices for payment.
- Save and bill email correspondences into paperless file.
- Interact daily with clients, opposing counsel, and court personnel.
- Provide coverage for legal assistants.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Manager
Commission Deputy Clerk - Division of Administrative Hearings
04.2011 - 10.2014
- Performed a variety of clerical and administrative duties in the Judges office.
- Reviewed and managed the Judge’s daily e-filing.
- Maintained calendar and tickler system subject to case requirement.
- Oversaw monthly case report inventory.
- Gathered pertinent information for preparation of cases for appeals.
- Corresponded daily with private attorney’s offices and the public.
- Worked independently under general supervision of a Judge.
- Assisted other divisions when needed.
- State of Florida – Miami (Judges of Compensation Claims)
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
- Served as a reliable point of contact for clients and customers, providing exceptional service while addressing their needs efficiently.
- Managed inventory of office supplies, proactively identifying needs and placing orders before shortages occurred.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Facilitated smooth interdepartmental communication through timely report submissions ensuring faster response times.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Education
Bachelors of Science - Public Safety Management
Miami Dade College
Miami, FL01.2021
Associates in Arts -
Miami Dade College
Miami, FL01.2020
Skills
- Proficient in DOAH, Microsoft Word, Adobe, and Outlook
- Proficient with legal documents, medical, and legal terminology
- Strong organizational skills in prioritizing work
- Capable of working with minimal supervision and in a stressful work environment
- Manage sensitive matters with integrity and confidentiality
- GCIC/NCIC Certification
- Bilingual (English & Spanish)
- Crime prevention
- Community policing
- Hostage negotiation
- Self-defense techniques
- Investigative skills
- Patrol procedures
- Evidence collection
- Arrest techniques
Certification
- Child Passenger Safety Technician (Rome, Ga)
- Standardized Field Sobriety detection (Rome, Ga)
- Incident Command System 100 & 700 (2024)
- CIT Certified (Crisis Intervention Team)
- Speed Measurement Certification
- BTO Certified (Breath Test Operator)
- FTO Certification (Field Training Officer)
- Narcotics & Dangerous Drugs Investigations (FDLE- In-Service Training)
- Under Cover Drug Enforcement Techniques (ITPM – Jacksonville, FL)
- Case Preparation & Court Presentation (FDLE- In-Service Training)
- Search Warrant & Seizures Protocols (FDLE- In-Service Training)
- Techniques for Trial Depositions (FDLE- In-Service Training)
- Introduction to General Investigations (FDLE- In-Service Training)
- Fundamentals of Dark Web Investigations (South Florida HIDTA)
- Female Officer Survival Training (City of Miami Training Center)
- Interviews & Interrogations (FDLE- In-Service Training)
- Crime Scene Investigations (Miami Dade Public Safety Training Institute)
- ICAC Investigations of Cyber Tips (National Criminal Justice Training Center)
- Child Abuse Investigations (Miami Dade Public Safety Training Institute)
Languages
Spanish
Native or Bilingual
Timeline
Law Enforcement Officer
Rome Police Department
09.2022 - 11.2024
Law Enforcement Officer
City of South Miami Police Department
04.2015 - 09.2022
Administrative Assistant
Private Law Firm, Workers Compensation – Personal injury
10.2014 - 07.2015
Administrative Manager
Commission Deputy Clerk - Division of Administrative Hearings
04.2011 - 10.2014
Bachelors of Science - Public Safety Management
Miami Dade College
Associates in Arts -
Miami Dade College
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