Stephanie McRoberts
Commerce
Summary
Detail-oriented legal assistant with expertise in client relations and administrative support. Proven ability to streamline processes and enhance communication, driving operational efficiency and client satisfaction.
Overview
12
12
years of professional experience
Work History
Legal Assistant & Intake Specialist
Weaver Law Injury Attorneys
Gainesville, GA
09.2021 - 06.2026
- Trained new staff on office procedures and software applications to maintain consistent operational standards.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Trained new staff on office procedures and software applications to ensure consistent operational standards.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Facilitated patient intake processes, ensuring accurate data collection and documentation.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Managed case files and organized documentation to streamline attorney workflows and enhance efficiency.
Trainer and Customer Experience Specialist
The Echelon Group
Woodstock, GA
02.2018 - 09.2021
- Developed and implemented training programs to enhance employee skills and knowledge.
- Elevated participant engagement by developing interactive training modules.
- Assessed training needs through surveys and performance evaluations to tailor programs effectively.
- Collaborated with management to align training objectives with organizational goals and strategies.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored junior trainers, providing guidance on instructional techniques and curriculum development.
- Leveraged technology to create engaging e-learning modules that improved accessibility of training materials.
- Enhanced customer satisfaction through effective issue resolution and proactive communication strategies.
- Mentored junior staff on conflict resolution techniques, fostering a collaborative team environment.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized CRM software to track interactions with customers, ensuring accurate records for future reference or dispute resolution purposes.
- Documented customer interactions in internal database to maintain customer service history details.
- Empowered fellow team members through sharing knowledge and techniques that contributed towards improved service quality standards across the department.
- Provided personalized service, anticipating customer needs and offering tailored solutions.
- Developed comprehensive knowledge base for customer service representatives, improving call handling efficiency.
- Enhanced customer loyalty by promptly resolving complaints and ensuring positive brand experience.
- Identified gaps in customer support process, proposing solutions that led to more consistent service quality.
Cashier
Pike Nursery
Roswell, GA
11.2016 - 04.2018
- Processed customer transactions accurately and efficiently at point-of-sale systems.
- Managed cash drawer, ensuring balanced registers through meticulous cash handling.
- Trained new cashiers on operational procedures and customer service standards.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area for optimal efficiency.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Preschool Teacher's Assistant
Kids R Kids Learning Academy
Alpharetta, GA
08.2016 - 12.2017
- Assisted lead teacher in developing engaging lesson plans and age-appropriate curriculum materials.
- Facilitated small group activities, enhancing children's social skills and collaborative learning experiences.
- Monitored student progress, providing feedback to promote individual growth and development.
- Supported daily classroom activities, fostering a nurturing environment for preschool children.
- Collaborated with parents to address children's needs, strengthening home-school connections and support systems.
- Scaffolded learning for diverse learners through differentiated instruction strategies and individualized support.
- Contributed to a safe and inclusive learning environment by closely monitoring student behavior and addressing concerns promptly.
- Assisted in the assessment of student progress by tracking performance and providing regular feedback.
- Cultivated strong partnerships with families through consistent communication about their child's progress via emails, parent-teacher conferences, newsletters, or phone calls.
- Supervised indoor and outdoor playtime activities, ensuring student safety at all times.
- Participated actively in professional development opportunities such as workshops or conferences to stay current on early childhood education trends.
- Maintained regular communication with parents regarding students'' achievements, challenges, and progress.
- Collaborated with lead teacher to develop engaging lesson plans tailored to individual student needs.
Preschool Teacher's Assistant
River Green Academy
Canton, GA
08.2015 - 05.2016
- Organized engaging circle time sessions that included songs, movement activities, collaborative games for strengthening social skills.
- Implemented classroom management strategies, ensuring a safe and structured learning space.
- Organized educational resources and materials for effective lesson delivery and activity execution.
- Trained new staff on classroom procedures, promoting consistency in teaching practices.
Sales Associate
Kohl's
Woodstock, GA
11.2014 - 10.2015
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Trained new associates on sales techniques and operational procedures to enhance team performance.
- Maintained store presentation standards, organizing merchandise displays for optimal visibility.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Music Education
Reinhardt University
Waleska05-2015
Skills
- Adaptability to change
- Client relations
- Microsoft Office
- Document management
- Organizational efficiency
- Attention to detail
- MS office proficient
- QuickBooks pro
- Billing management
- Microsoft Office
- Fast learner
Timeline
Legal Assistant & Intake Specialist
Weaver Law Injury Attorneys
09.2021 - 06.2026
Trainer and Customer Experience Specialist
The Echelon Group
02.2018 - 09.2021
Cashier
Pike Nursery
11.2016 - 04.2018
Preschool Teacher's Assistant
Kids R Kids Learning Academy
08.2016 - 12.2017
Preschool Teacher's Assistant
River Green Academy
08.2015 - 05.2016
Sales Associate
Kohl's
11.2014 - 10.2015
Bachelor of Science - Music Education
Reinhardt University