Stephanie Mills
Atlanta
Summary
Dynamic and results-oriented professional with a proven track record in Compliance, Marketing, and Management. Demonstrated expertise in strategic planning, organizational leadership, and business communications. Proficient in leading processes to increase efficiency, drive initiatives, and deliver solutions. Skilled in building relationships, gaining stakeholder buy-in, and ensuring compliance with policies and regulations.
Overview
35
35
years of professional experience
Work History
Compliance Investigator
Georgia Department Of Human Services
06.2014 - Current
- Managed complex investigations involving multiple stakeholders, fostering open communication and timely resolution of incidents.
- Cultivated partnerships with regulators, industry peers, and external experts to foster a collaborative approach to compliance best practices.
- Identified gaps in existing compliance processes and recommended updates.
- Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
- Worked with designated third-party vendors to input information and verify regulatory compliance.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Collaborated with cross-functional teams to develop and implement effective compliance strategies.
- Assisted with development of compliance objectives and strategies.
- Reported investigative findings to management and human resources.
- Presented findings from investigations to senior management, providing actionable insights for informed decision-making processes.
- Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
- Participated in ongoing professional development opportunities focused on building expertise in relevant compliance domains.
- Researched issues and laws related to investigations.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Created and maintained compliant work environment.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
Sr. Director of Enrollment Management
Beulah Heights University
06.2012 - 01.2013
- Analyzed marketing and recruiting strategies by gathering relevant data to focus resources.
- Directed marketing, recruiting, and admissions processes, driving strategies to increase student enrollment.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Supervised staff and initiated partnerships to enhance brand recognition and expand opportunities.
- Prioritized and allocated valuable resources to meet business targets.
Corporate Planner
Goodwill Of North Georgia, Inc.
10.2005 - 09.2008
- Planned, scheduled, managed logistics for agency wide executive conferences, meetings, and events
- Developed strong relationships with internal & external stakeholders, ensuring clear communication and timely resolution of issues.
- Identified and developed brand messages to promote the agency’s mission and objective
- Initiated sourcing, negotiated contracts and RFP processes, managed project and conference budgets
- Evaluated existing plans, processes and planning protocols to identify opportunities for improvement.
- Served on senior leadership teams to evaluate and recommend strategies pertaining to the agency’s mission- (adopted by the Board), mergers and acquisition processes, and procurement decisions
Sr. Manager/Fundraiser Book Department
Goodwill Industries Of North Georgia, Inc.
02.2000 - 10.2005
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Human Resources Generalist/Recruiter
Norrell Services (On-site Coca Cola USA)
09.1998 - 05.1999
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Implemented and supervised orientation procedures for new hires.
- Worked alongside global business leader to deploy new training strategies.
- Administered employee benefits programs and assisted with open enrollment.
Director, Foster Grandparent Program
Macon-Bibb County Economic Opportunity Council, In
03.1993 - 07.1995
- Evaluated company documentation to verify alignment with regulatory requirements.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Crisis Counselor/Advocate
New Beginnings Shelter For Battered Women
11.1988 - 06.1993
- Educated clients on dangers of substance abuse and prevention techniques.
- Conducted post-crisis evaluations to identify areas for improvement, implementing necessary changes based on feedback from clients and staff members.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
Education
Master of Science - Marketing
Georgia State University
Atlanta, GA12.2012
Bachelor of Science - Human Services
Mercer University
Macon, GA05.2010
Skills
- Compliance Reporting
- Due diligence
- Documentation skills
- Training delivery
- Risk Assessment
- Investigative reporting
- Internal Policy Implementation
- Vulnerability examination
- Performance Evaluation
- Policy Development
- Ethics Enforcement
- Employee Relations
- Fraud investigation
- Relationship Management
- Powerpoint Presentations
- Records Management
- Legal Compliance
- Business Operations
Timeline
Compliance Investigator
Georgia Department Of Human Services
06.2014 - Current
Sr. Director of Enrollment Management
Beulah Heights University
06.2012 - 01.2013
Corporate Planner
Goodwill Of North Georgia, Inc.
10.2005 - 09.2008
Sr. Manager/Fundraiser Book Department
Goodwill Industries Of North Georgia, Inc.
02.2000 - 10.2005
Human Resources Generalist/Recruiter
Norrell Services (On-site Coca Cola USA)
09.1998 - 05.1999
Director, Foster Grandparent Program
Macon-Bibb County Economic Opportunity Council, In
03.1993 - 07.1995
Crisis Counselor/Advocate
New Beginnings Shelter For Battered Women
11.1988 - 06.1993
Master of Science - Marketing
Georgia State University
Bachelor of Science - Human Services
Mercer University
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